Chums คำวิจารณ์

Thank you for your feedback. We're very sorry to hear about your experience. We understand your disappointment that the duvet you received did not match the colour shown on our website. A product described and pictured as Mint Green arriving in what you felt was a grey shade is understandably frustrating, particularly as it was intended as a birthday gift for your mum. We're also sorry to learn that you were dissatisfied with the response from our Customer Services team. We appreciate your comments that you felt your concerns were not acknowledged appropriately and that you were simply advised to return the item without an apology or explanation. This is not the standard of service we aim to provide. Your feedback regarding both the product description and the customer service you received has been noted and will be shared with the relevant teams for review. We apologise for the disappointment and inconvenience caused, and thank you for taking the time to bring these concerns to our attention.