Chums คำวิจารณ์

Thank you for your feedback. We're sorry to hear about your experience with both the delivery process and the customer service you received. We understand how frustrating it must have been to use the delivery management link on two separate occasions to redirect your parcels to a local parcel shop, receive confirmation that the changes had been made, and then find that both parcels were still delivered to your home address while you were away. We appreciate that this caused considerable inconvenience and undermined your confidence in the delivery and tracking process. We're also sorry to learn that the follow-up communication from Customer Services did not address your concerns satisfactorily and left you feeling that your comments had not been properly reviewed. This is not the standard of service we aim to provide. Your comments regarding the delivery redirection process, tracking information, and customer service response have been noted and will be shared with the relevant teams for review. Thank you for taking the time to provide such detailed feedback, and we apologise for the frustration and disappointment caused.