Bumbles & Boo คำวิจารณ์

Thank you for your feedback. We’re really sorry to hear that the items received didn’t match exactly what you ordered. It looks like the white Paper Rope Wicker Nursery Basket was upgraded to our more premium Water Hyacinth hamper basket, and the biscuits may have been temporarily out of stock. As your order was an express delivery for a baby shower, the team may have made the decision to dispatch it promptly to ensure it arrived on time, while choosing items that complemented the rest of the hamper. The biscuits are the same flavour, so we hope the recipient still enjoyed them along with the other beautiful items in the basket. You should have been notified about any major changes, and we’ll be reviewing this with the team to ensure communication is clearer in the future. We also noticed we hadn’t received direct correspondence from you regarding this, so please know we’re always here to resolve any mistakes or issues promptly. As everything is hand-picked and packed, these things are rare but can occasionally happen, and we like to make them right when they do. As a gesture of goodwill and to apologise, we have processed a refund for your gift basket. We hope this helps resolve the matter and that the rest of the hamper was still enjoyed. Thank you for your understanding. Warm regards, Claire & The Bumbles & Boo Team