When I rang for a quote I was told i could use my corporate discount for a treehouse booking. When I came to book I as told I couldn't. The call handler said her manager would trace the calls and...
Good, but you should make clear you can add stuff on after the booking and also allow those addons to happen sooner as i was unable to book extras i wanted at the time.
Tried booking online but would not allow me too. Then had to call and was on phone for 15 mins. So call cost me at least £2. Not a great service.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our service.
I'm sorry that you experienced issues when trying to pay for your booking. This can be due to a number of reasons.
I am pleased to hear that our customer experience team were able to assist and get the booking made for you.
I also hope that you have a great time when you visit in May.
With kind regards,
Kim
I managed to to everything I needed to do online but my payment wouldn't work. After trying 3 times I had to then make a phone call to complete my booking. Although the person on the phone was very...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to leave feedback for us.
I'm sorry to hear about the payment issues you had when making your booking. This can happen for a variety of reasons but I'm glad that our customer experience team were able to help.
I hope you have an amazing time when you visit next month!
With kind regards,
Kim
Some parts easy to use and quick to get to where you want but improvements could be made.
I had an idea of when I would like to go but each time had to search different dates, would be good to have ...
Friendly staff. Nothing too much trouble and eager to help. All booked for our kids and foster kids to have some fun. A hard 6 months time so time to blow the cobwebs away. Can't wait. X
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
