Hi Alice,
Thank you for your feedback.
Firstly we apologise for not responding to you sooner. We had recently set up Feefo as a review platform and the email you received was a test run. We have since attended a webinar and in consultation with our Feefo account manager and responses should be more forthcoming in the future.
It is good to hear from people and their experiences as this helps us to improve our service. We apologise that you do not feel more attention was given to you. We do try to concentrate more on the beginners in a trip rather than returners to ensure that everyone gets the most out of our trips.
As a gesture of good will we would like to offer you a free 3 hour returning paddlers trip. Please contact us to let us know if you would like to take up this offer.
Many thanks
Jess from the Active 360 team