Appalling
I ordered some expensive topaz earings on 3rd September and received confirmation of my payment from an address in London
on 8th September I received another e mail informing me that the...
Läs mer
Customer Service
Wolf & Badger
5 years ago
Hello Crispian,
Thank you for taking the time to leave your feedback.
Please accept our apology for the inconvenience caused by the delayed shipment of your order. The Border Control shouldn't have reached out to you as we cover duties for UK customers no matter where the item is coming from. The reason your order was shipped from Columbia is because that's where the brand is based. We work from designers from all over the world and all orders are shipped directly from them, unless the item is currently only available in one of our stores (London or Soho NYC). You can see the country your item is being shipped from at the checkout stage on our website.
I'm glad to hear that Neil has been very helpful and assisted you with sorting this out.
Once again, we're very sorry for the inconvenience caused.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Maja
Hello,
Thank you for taking the time to leave your feedback.
As all orders are shipped directly from the designer, there is a delivery charge for each designer you order from. If you're in the UK and ordering from a EU designer, you will charged £12.00.
We use a DHL Express Service to ensure your order is delivered quickly and safely.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Kaisha
The service was great, BUT, the price for shipping is excessive. There is a standard price of €15 for shipping to Ireland on everything, and that seems unfair. I buy from the uk a lot and this...
I was actually incorrectly sent the top version of the black dress I ordered. No time to send back so I realise customer service has not been tested but thought relevant to review since your system...
Läs mer
Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave your feedback.
We are so sorry to hear that the designer sent you the wrong item, and for the understandable disappointment this has caused you. A team member will reach out to you shortly to discuss this further.
We have also addressed this issue with the designer to avoid such situations happening in the future.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Kaisha
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
