Above and beyond ! My daughter had a special birthday and loved a necklace. But the chain wasnt long enough for her, i contacted customer services who asked the designer if it was possible to do...
The site did not have my size even though it let me order it. Was offered a discount to compensate but could not use it. Site not transparent about currency fees.
Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave your feedback.
Please accept our apology for the stock discrepancy on our website. We've advised the designer to ensure this doesn't happen again. I can see that one of our team members has been in touch with you and refunded you for that order on the same day. I'm sorry to hear the discount code you were given did not work, we have now issued a refund for your new order for the value the discount.
If there is anything further we can do to assist you please do not hesitate to let us know.
Best wishes,
Maja
This review is about the quality of the item. I bought an asymetric top that looks great in the photos but the quality of the material and construction was poor.
Customer Service
Wolf & Badger
5 years ago
Hello Kelly,
Thank you for taking the time to leave your feedback.
We are so sorry to hear your item did not meet your expectations, and for the disappointment this has caused you. We will pass your feedback on to the designer.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Maja
Hello,
Thank you for taking the time to leave your review!
A member of our customer support team has reached out to discuss your product feedback and we hope to resolve this soon.
Kind regards,
Kaisha
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
