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Wendy Wu Tours Recensioner

Visar alla 5,398 omdömen

Betrodd kund

11 years ago

OK as a holiday administration experience - but not excellent. Need to be more customer…

OK as a holiday administration experience - but not excellent. Need to be more customer orientated and responsive to their needs. After all when you are spending several thousands of pounds on a...

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Wendy Wu Tours

11 years ago

We at Wendy Wu take great pride in our high levels of customer service which we are dissapointed did not meet your high expectations on this occasion. we hope to welcome on tour with us in the future and provide a service which is more reflective of our company and values. Kind regards, junior, Wendy Wu Tours

Köpdatum: 04/03/2015

Betrodd kund

11 years ago

good

Köpdatum: 12/03/2015

Betrodd kund

11 years ago

We were surprised that (presumably for reasons of cost) the tour guides did NOT stay…

We were surprised that (presumably for reasons of cost) the tour guides did NOT stay in same hotel as guests. This was said to be a FULLY ESCOIRTED holiday?

Wendy Wu Tours

11 years ago

Thank you for providing valuable feedback, there are some instances where your guide will stay nearby depending on availability. Your guide will remain contactable 24 hours a day while you are on tour. Your comments have been duly noted as to ensure continuous improvement of our tours. Kind regards, Junior, Wendy Wu Tours

Produktomdömen

Köpdatum: 26/02/2015

Betrodd kund

11 years ago

For the booking part the service has been excellent. Prompt replies to all our enquiries…

For the booking part the service has been excellent. Prompt replies to all our enquiries so far.

Köpdatum: 11/03/2015

Betrodd kund

11 years ago

We were looked after well from start to finish.

Wendy Wu Tours

11 years ago

Thank you for your wonderful feedback and we're thrilled that you were well looked after by our partners in India. We are very much looking forward to welcoming you on your next Wendy Wu tour! Kind regards, Lorraine, Wendy Wu Tours

Produktomdömen

Köpdatum: 23/02/2015

Betrodd kund

11 years ago

Excellent very efficient.

Köpdatum: 15/02/2015

Betrodd kund

11 years ago

Brilliant. Very good tour manager - Michael

Produktomdömen

Köpdatum: 23/02/2015

Betrodd kund

11 years ago

Polite and very helpful. Our contact was Steve tour quote number 15455.

Köpdatum: 24/02/2015

Betrodd kund

11 years ago

Have already made a complaint about our seats on the return flight from Hong Kong.…

Have already made a complaint about our seats on the return flight from Hong Kong. We were not able to sit together, otherwise the holiday was excellent.

Wendy Wu Tours

11 years ago

Thank you for your feedback and once again, we are sorry that it was not possible for you to sit together on the flight home. We are delighted to hear you otherwise enjoyed the tour and hope you have returned with lots of happy and lasting memories of Vietnam and Cambodia. Kind regards, Lorraine, Wendy Wu Tours

Produktomdömen

Köpdatum: 22/02/2015

Betrodd kund

11 years ago

We chose Wendy Wu for the 2nd time because our China trip was so good.…

We chose Wendy Wu for the 2nd time because our China trip was so good. I have to say we were right. We were looked after wonderfully in the best hotels, the best eating places and the most...

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Wendy Wu Tours

11 years ago

Thank you for your review and it's wonderful to hear how much you enjoyed your Indochina Delights tour. We've passed a copy onto our ground handlers to share with your Guides - it'll make their day! Kind regards, Lorraine, Wendy Wu Tours

Produktomdömen