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Omdömen för Curvy Kate | Kundtjänstomdömen för {{merchantUrl}} | Feefo

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Taylor Pepper

Feefo-verifierat

4 years ago

Vad Taylor Pepper sa om Curvy Kate:

Needs a better way for returns and correct sizing

The size of the cups was wrong and the return policy was a nightmare that I’m still stuck with the bras

Alison

Curvy Kate

4 years ago

Hi there, Thanks for your review. I am sorry to hear that the sizing of the cups were not quite right fit for you. Have you tried our Bra Fit Quiz which will help you discover your perfect Curvy Kate bra fit? https://us.curvykate.com/pages/bra-fit-quiz Another option is to book a Virtual Bra Fitting appointment! https://us.curvykate.com/pages/virtual-bra-fitting We do offer a 90 day return policy. Items can be returned in their original unworn condition for a refund if not suitable. If you don't have your original returns form, you can just pop a covering note inside the parcel with your order number, name, address, and a list of the items you are returning. I'd recommend keeping the receipt of posting your courier/carrier of choice provide once you have paid for your return, as this will allow you to track the status of your return. The returns address for our International customers is as follows: Curvy Kate Returns Torque WO1 Building, Wortley Moor Road, Leeds LS12 4JH United Kingdom Please do not hesitate to contact us via email support@curvykate.com should you have any further questions. Best wishes, The Curvy Kate Team

Betrodd kund

Feefo-verifierat

4 years ago

Read the return policy!

It was my fault I didn't fully read the return policy, but I ended up with 3 bras that do not fit and it will cost me almost as much to return them as I paid for them. I took measurements, i scanned...

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Alison

Curvy Kate

4 years ago

Hi there, Thank you for taking the time to feedback on our returns policy today. I'm really sorry we didn't quite get it right this time. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience. Best wishes, The Curvy Kate Team

Sarah Ortiz

Feefo-verifierat

4 years ago

Vad Sarah Ortiz sa om Curvy Kate:

Products not received.

*****, because merchandise never received. You stiffed me for $50.00 plus bucks and I won't be back for more theiving.

Ida

Curvy Kate

4 years ago

Hi Sarah, Thank you for bringing this to our attention. If you haven't already, please don't hesitate to contact us via email, live chat or social media. We would be happy to look into this for you right away. Best Wishes, Curvy Kate Team

Betrodd kund

Feefo-verifierat

4 years ago

Never got my product

Terrible- I never got the product and have requested a refund since it’s been over a month and still haven’t actually seen the money either. Very disappointing.

Ida

Curvy Kate

4 years ago

Hi there, We are currently looking into your query and we will be in touch very shortly. Rest assured, we will do our best to sort this out for you as soon as possible! Best Wishes, Curvy Kate Team

Claudia

Feefo-verifierat

Sterling, VA

4 years ago

Vad Claudia sa om Curvy Kate:

Beautiful swimsuit. Unfortunately, cup size was insufficient.

I like that you provide options for those of us who have large breasts. It is hard to find proper support in swimwear that make the girls look lifted and not sagging to our waists. Sadly finding the...

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Adriana Adam

Curvy Kate

4 years ago

Hi there, Thank you so much for leaving us this outstanding Feefo review! This made our day! :) Although, we are sad to hear that that one of the items did not fit correctly, if you need any further fitting assistance please do not hesitate to recah out to our Bra Expert: https://us.curvykate.com/pages/virtual-bra-fitting Best Wishes, Curvy Kate Team

Betrodd kund

Feefo-verifierat

4 years ago

Bras are always amazing. Got nervous purchasing smaller for the first time (I've lost a lot of weight from my first purchase) but you guys know your stuff. Returns process is lengthy (used a gift...

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Adriana Adam

Curvy Kate

4 years ago

Hi there, Thank you for your review! We greatly appreciate your feedback and so do our Team! :) Best Wishes, Curvy Kate Team