Curvy Kate Omdömen

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that you found the return costs disappointing, and that the item didn't meet your expectations on this occasion. We’ve been working to improve the experience for our international customers, including offering a tracked and insured return option through our portal to provide a secure and more streamlined service. That said, you’re also very welcome to use a carrier of your choice, and costs can vary depending on location, so it may be worth exploring local options for a more affordable rate. The return address is: Curvy Kate Returns Torque WO1 Building Wortley Moor Road Leeds LS12 4JH United Kingdom If you choose to return via your own courier, please send us the postage receipt along with details of the items, and we’ll ensure your refund is processed as soon as possible once received. We really appreciate your feedback, as it helps us continue to improve. Best wishes, The Curvy Kate Team

Hello, We are sorry to hear of your disappointment with our returns process. We operate a paperless returns system. The QR code option is designed to make posting more convenient, as it removes the need for a printer at home. That said, we recognise this may not feel suitable for everyone, and we truly appreciate you highlighting your experience. We’ve also noted your comments regarding the return fee. The service is tracked and insured, allowing us to follow your return parcel’s journey and ensure your refund reaches you smoothly and in a timely manner. We’ll be sure to share this with our team as we continue to review and improve. Best wishes, The Curvy Kate Team