Quit, efficient and expert advice and product supply. I received friendly, responsive and helpful responses to my queries and when it came to purchasing payment and delivery were trouble free.
Stylish fan had it installed and doesn’t work. 5 days have passed still not resolved. Waiting to hear back from universal fans. Very expensive ornament!! I hope the company get back to me soon.
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
AW
athena williams
4 years ago
Thanks for the message universal fans team I look forward to a response - I think the fan is very stylish and suits my place well - so hopefully the problem is resolved very soon and I hear from the rest of the team - thanks for the prompt response
Produktomdömen
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
Vanessa
Universal Fans
4 years ago
Hi there,Thanks for reaching out to us. Your feedback is most valuable and helps us to improve both processes and our customer service too! We’re really sorry for any inconvenience caused with the fan you purchased. Upon liaising with the manufacturer on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak, however the process has been taking a bit longer due to the time of year and other impacts around COVID and some staff in isolation. If you do require any further assistance, please be sure to let us know!Regards,The team at Universal Fans
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.