Prompt and reliable service. Great range and value. Now to get the fans installed.
Köpdatum: 24/03/2022
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Great customer service in showroom. Easy ordering and proactive follow up on order. Item was out of stock but they quickly offered me an alternative. Would recommend Universal Fans.
Electrician...
Excellent service. They were very responsive to an issue I reported and were able to resolve the issue in a very timely manner. I would highly recommend Universal Fans.
Produktomdömen
Köpdatum: 24/03/2022
0
Dela
RR
RRiddell
Feefo-verifierat
4 years ago
Vad RRiddell sa om Universal Fans:
Arrived quickly. Hasn’t been installed yet as reno commencing next month.
the young lady attendant understood my issue and showed me the chosen fan on the display board. Pleasant/knowledgeable/efficient ---- superior to Bunnings !!
I never received one fan . Ordered two got one. Absolutely devastated. To fo through flood then to be short one fan and no one can help me
Vanessa
Universal Fans
4 years ago
Hi there,
Sincere apologies for the experience you had with the delivery of your order.
While transport is beyond our scope, rest assured this was raised with our partnered courier and we have been in frequent communication regarding the estimated time of arrival of this item to your shipping place.
As we’ve mentioned in previous communications, we’re happy to give you a refund or ship you another fan. From your correspondence we can see you were happy to proceed with the second option, therefore, one of our members of the customer service team will be in touch soon to arrange the delivery of a new fan.
Once again, we're sorry for the misunderstanding and would encourage you to get in touch with us for further assistance in case it’s required.
Regards,
The team at Universal Fans
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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.