Universal Fans Omdömen

Thank you for your feedback, and we're sorry to hear you're experiencing issues with the dimming function of the Calibo CloudFan LED light. We completely understand your frustration, especially after investing in a product with high expectations. We’d like to assure you that we're here to help resolve this. We’d be happy to assist you with some quick troubleshooting steps if you like. Of course if the issue persists, rest assured the fan is covered under the manufacturer’s warranty, which provides an optional in-home warranty service that saves you the time and money of having to call your electrician back out, should the fan require replacing or replacement parts. Alternatively, we’re also happy to assist you directly so please feel free to reach out via the following link: https://universalfans.com.au/contact-us/.

Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the trouble you encountered with both the original unit and the replacement. We acknowledge that the faulty switch on the first unit was frustrating, and we truly regret that the replacement arrived with missing screws. While we're glad you were able to source the needed parts from the original unit, we agree that this should have been resolved in a single step and we certainly missed the mark on that. We’ve since reviewed our dispatch process to ensure replacements are properly checked before leaving our warehouse, so future customers don’t experience the same inconvenience. We appreciate your patience and understanding throughout, and thank you again for bringing this to our attention. If there's anything further we can do for you, please don’t hesitate to reach out.

We’re disappointed to see your 1-star rating and want to help resolve any concerns. Contact us anytime here: https://universalfans.com.au/contact-us/. Your feedback is important to us.