Thank you for your review. We are glad you are happy with your turf and the service received. Please remember to keep watering your turf; this is important for establishment. Once established, it’ll be ready for its first mow. If you have any future questions or queries, please don't hesitate to contact us.
I'd have given 5vsratrs for the excellent customer services in handling my issue
The fact that there was an issue is why there's only 4
Iris
Topsoil Direct Ltd
11 months ago
Thank you for your review. We are sorry that you had an issue with your order, but I will pass on your kind words to the customer service team on how they handled the issue. If you have any future questions or queries, please don't hesitate to contact us.
The website was easy to navigate and process an order. The products were delivered on time. Excellent company, would use again.
Produktomdömen
Iris
Topsoil Direct Ltd
11 months ago
Thank you for your review. We are glad you were pleased with the quality of your products and that you had a great delivery experience. If you have any future questions or queries, please don't hesitate to contact us.
Köpdatum: 29/09/2025
0
Dela
Betrodd kund
Feefo-verifierat
11 months ago
all good
Produktomdömen
Köpdatum: 02/10/2025
0
Dela
DT
debasish tripathy
Feefo-verifierat
11 months ago
Vad debasish tripathy sa om Topsoil Direct Ltd:
Ver bad service
Produktomdömen
Sarah
Topsoil Direct Ltd
11 months ago
I am sorry to hear that we haven't met your delivery expectations on this occasion, we try to accommodate all requests. We work very closely with our delivery partners to ensure that all deliveries are made in the best manner and that our delivery methods and restrictions are listed in the delivery section of our website. Your comments have been noted as all feedback is taken onboard.
Köpdatum: 25/09/2025
0
Dela
MM
Maureen McClelland
Feefo-verifierat
11 months ago
Vad Maureen McClelland sa om Topsoil Direct Ltd:
Mushrooms in turf
Produktomdömen
Iris
Topsoil Direct Ltd
11 months ago
Thank you for your review. We’re sorry to hear you’re unhappy about the mushrooms appearing in your turf. The good news is that mushrooms can be a sign of healthy, nutrient-rich soil. They appear when beneficial microbes in the organic matter are active, especially after warm and wet weather, but can also often appear in new lawns as a result of increased watering. They’ll usually disappear on their own, but you can remove them by hand (wearing gloves) if you prefer a tidier look. If you have any other questions, please don’t hesitate to get in touch.
Thank you for your review. Remember to keep on watering your turf daily as it is crucial for establishment. If you have any future questions, please don't hesitate to contact us.
Köpdatum: 30/09/2025
0
Dela
ME
Matthew Emms
Feefo-verifierat
GBR
11 months ago
Vad Matthew Emms sa om Topsoil Direct Ltd:
Excellent service
Produktomdömen
Iris
Topsoil Direct Ltd
11 months ago
Thank you for your review. We are pleased to know you are happy with your turf and the service you received. Remember to keep watering your turf daily for the first few weeks, as this is crucial for establishment. If you have any questions along the way, please don't hesitate to contact us. We would be happy to help.
Thank you for your feedback, I am sorry to hear that you have some concerns over your recent delivery. We only grow one type of turf and the fields are all sown with the same seed mix however natural variation in appearance can occur. The good news is that as the lawn establishes and adapts to your garden the appearance should become more uniform. The lawn looks ready for its first cut, if you haven't already. Taking no more of a third off in any one cut will help the lawn grow strong. If you would like further information on the causes of the variation and how to help your lawn adapt please don't hesitate to contact us.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.