tinhat™ Insurance Omdömen

Hi,

Thank you for taking the time to leave your feedback, and I'm really sorry to hear that you were dissatisfied with the service your received.

I contacted our policy administrator, and they've confirmed that they couldn't process your claim because you weren't able to provide suitable evidence of ownership. If you disagree with this I'd recommend that you submit a complaint by emailing complaints@supercoverinsurance.com or by calling 02037 949300.

Best wishes,

Joe

Hi,

Thanks for taking the time to provide your feedback, and I'm really sorry that you experienced issues with one of our voucher code discounts.

I can't see any record of a voucher being applied to your order, but I'll make sure that your premium is updated with the 10% reduction now.

I hope that helps, and please get in touch if I can be of any more assistance.

Best wishes,

Joe

Hi Caroline,

Thanks for taking the time to provide your feedback, and I'm really sorry to hear that you've had a negative experience with us.

I'd really like to understand more about the issues you've encountered so that we can make improvements and resolve any outstanding problems. Please get in touch with me via sales@tinhat.co.uk and I'll be happy to help.

Best wishes,

Joe

Hi Abdul,

I'm really sorry to hear that. We do send a policy schedule out to every customer via email as soon as they purchase, but occasionally they get caught in spam filters. I've just resent this to you, so hopefully you've received it?

Best wishes,

Joe