Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Hur verifierar vi omdömen?

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Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Tick Travel Insurance Omdömen

http://www.tickinsurance.com.au

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Craig

Sydney

1 year ago

Köpdatum: 06/04/2024

Vad Craig sa om Tick Travel Insurance:

Waste of time and money. No documents a week after purchase. Poor service.

Poor service. Over one week waiting for my travel documents, System down. Multiple emails Phone call and left on hold for over forty minutes. Promised documents within twenty four hours. Still...

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Produktomdömen

Betrodd kund

1 year ago

Köpdatum: 03/04/2024

I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact

David Mayo

Tick Travel Insurance

1 year ago

Hi there, I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents. Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents? Regards, Anna

Betrodd kund

1 year ago

Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon. I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future. This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents

David Mayo

Tick Travel Insurance

1 year ago

Thank you, I will escalate your feedback to senior management. Regards, Anna

Betrodd kund

1 year ago

Hi Anna, Policy document received Thankyou for escalating.

Betrodd kund

1 year ago

Köpdatum: 03/04/2024

Great service.

More than excellent. I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...

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Betrodd kund

1 year ago

Köpdatum: 01/04/2024