Inspiring and empowering customers to read, learn, create and play
Tjänst
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
omdömen under det senaste året
Visar alla 269,282 omdömen
Betrodd kund
Feefo-verifierat
8 months ago
Very poor as still waiting to receive parcel
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Order never arrived!
I placed my order on the 11th November and still have not received my order on the 10th of December. Will never order from The Works again. I needed the order for a Christmas fair at the end of...
Läs mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Dela
MW
Mary Williams
Feefo-verifierat
GBR
8 months ago
Vad Mary Williams sa om The Works:
The Works is a brilliant shop to use on line
I have used the works on line for several years with a lot of satisfaction and so pleased with the service.
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Great
Easy ordering, quick informed delivery
0
Dela
NV
Nicola Vaughan
Feefo-verifierat
GBR
8 months ago
Vad Nicola Vaughan sa om The Works:
Email - ‘Review your purchase’ - I would if it had been delivered
Complete and utter shambles of a company. First order (4th Nov) refunded in total (19th Nov) when only 2 items were out of stock. Reordered the same items (19th Nov) with 2 different items to replace...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that there has been issues with your online orders.
Due to the warehouse relocating this has caused unforeseen issues with the despatch of orders.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Dreadful Delivery Times
Dreadful service. I placed an order on 6th November thinking that would be enough time to have it delivered for Christmas....it is now almost 5 weeks later and I still haven't received the order. ...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Delivery the works
Easy ordering quick delivery very pleased with goods
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
2026 Organising
Easy to order
Great value and product choice
Prompt delivery
“Thank you”
0
Dela
CO
carol osullivan
Feefo-verifierat
8 months ago
0
Dela
Betrodd kund
Feefo-verifierat
8 months ago
Absolutely shocking will not buy online from the works again. I bought multiple books and recieved 1 all the others while in stock when purchased went out of stock after purchase took over 3wks to...
Läs mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear bout the issues that have arisen with your order.
This has occurred due to the warehouse relocating
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.