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Omdömen för The Works | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 269,282 omdömen

Nicola Wilson

Feefo-verifierat

GBR

8 months ago

Vad Nicola Wilson sa om The Works:

Needs more updates on order

Had to contact the company to find out what happened to my order. Took longer than expected to arrive.

Betrodd kund

Feefo-verifierat

8 months ago

Not great service.

Lost my order and could re send. Had to re order the whole lot.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Babs Walden

Feefo-verifierat

8 months ago

Vad Babs Walden sa om The Works:

EXCELLENT!

Betrodd kund

Feefo-verifierat

8 months ago

Works online is a joke

My order never actually arrived, it took a month or more to even get a refund and I didn’t actually get to speak to a human just bots that constantly blamed the courier and then the courier...

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Donna Smith

The Works

8 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Faye Kilpatrick

Feefo-verifierat

8 months ago

Betrodd kund

Feefo-verifierat

8 months ago

Delivery failure

I ordered some clip boards to be sent over a month waiting and never arrived

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Betrodd kund

Feefo-verifierat

8 months ago

Slow delivery. Item as described and good value!

Betrodd kund

Feefo-verifierat

8 months ago

Disappointing service

I made my online order, two weeks later I received an email to say ‘items out of stock’. Why let me purchase the items if they are out of stock?

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that we could not fulfil your order on this occasion. Unfortunately we do not have a live inventory system, this issue can arise on occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Betrodd kund

Feefo-verifierat

8 months ago

Great ordering on line and delivery time.

The Works ordering was great. Unfortunately as I have already said in a survey your couriers Evri left the parcel of books at the wrong address on a door step in the rain. Looking at a post code and...

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Betrodd kund

Feefo-verifierat

8 months ago

Sadly I will not order from The Works again as my order did not arrive due to the Courier - EVRI, so unless The works change their courier I won't order again.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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