booked and paid for a condo and did not have a reservation. Then had to wait 7 days for a refund. it took just a few minutes to take the money from my account. But a week to return it after a fake...
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Cherie
Suiteness
8 years ago
Hi John -
The entire Concierge team as well as our partnerships team was aware of your situation and doing as much as possible to help Kate take care of your reservation. A combination of a last minute change for a highly trafficked event and hurricane conditions is no excuse however seems to be the culprit behind the hotel severely being overbooked before they were able to stop reservations from occurring. Not getting our guests exactly what they booked is the last thing we'd ever want to do and we are so sorry about this experience. We're connecting with our teams at the hotel to continue following up on this event to make sure it never happens to any of our guests again.
We really appreciate the feedback and am glad you connected with our amazing concierge Kate. If you ever decide to book on Suiteness again, we'd love to take a better look into our partnerships on how we can make it up to you.
As always, if you need anything, please reach out to us anytime at concierge@suiteness.com or (415) 857-2359.
Cherie from Suiteness
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TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Wonderful job
Thank you all for your services this was a wonderful giveaway serving everybody around the world with wonderful rooms you guys did a wonderful job making sure that everything is done correctly I...
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4
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Great Customer Service !
We had a small problem with our reservation at the time of booking and after an exchange of a just a couple of emails the issue was resolved quickly and perfectly. We will be using your services...
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3
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
I heard about Suiteness through the sweepstakes they had. I won some booking credits. Their website was easy to use and easy to book. I would recommend them to family and friends.
3
Dela
Betrodd kund
8 years ago
Easy to use and great customer service.
3
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Great experience so fsrt
Great costumer service and great response time on emails!
2
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TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Exceptional
I wouldn’t change anything! So far me experience has been beyond exceptional
1
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Travel simplified!
The price was fair, the process is easy and the personal concierge was even able to contact the hotel and arrange my early check in......
1
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Suiteness:
Quick easy book very good experience happy customer
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
