They are prompt and polite. I chatted multiple times with multiple concierges. I appreciated having a live person on the other end willing to help!
Loved the follow-up email and text message...
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2
Dela
TC
Trusted Customer
Lake Lotawana
7 years ago
Vad Trusted Customer sa om Suiteness:
Found Just What I Was Looking For
I found just what I was looking for. My 60th birthday trip with my daughter, her friend, my sister in law and sister. Suiteness.com worked for me perfectly.
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TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
I love Suiteness such a great deal and so fast and easy to book online
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Betrodd kund
7 years ago
Booking was simple. Did not speak to a Suiteness Concierge.
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TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Great site, easy to use & lots of options.
It was very easy to use, and the site has good choices at good prices. I have not spoke with a Suitness Concierge yet, but they have reached out. I personally didn't feel a need though, so I have...
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Betrodd kund
7 years ago
Great!
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Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
ok and no
Cherie
Suiteness
7 years ago
Hi Joyce -
I'm so sad to see that we weren't the best experience so far and I would love to learn more on how we could improve your Suiteness experience.
I see that you were one of the winners in our Suiteness booking credit giveaway and I'm glad you are able to be part of our mission to encourage everyone to take more vacations.
I am excited for your upcoming trip and would love to help from any questions to dinner reservations. Reach out to your 24/7 Suiteness Concierge team at (415) 857-2359 or concierge@suiteness.com.
Cherie from Suiteness
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Betrodd kund
7 years ago
Great so far - haven't stayed yet
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Betrodd kund
7 years ago
Suiteness is very sweet!
Excellent experience! Easy website navigation. Friendly and helpful customer service. Great that you can use Affirm for monthly payment plan. Would definitely recommend.
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Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Ok
Everything was fine until we went to shower. There were pubic hairs on the walls of the shower. GROSS!!!
Cherie
Suiteness
7 years ago
Hi Marsha -
Yikes! I'm so sorry about that experience. I've reached out to you personally for Suiteness credit towards your next booking as a token of our apologies. The last thing we want to do is create an experience we wouldn't enjoy ourselves.
Please feel free to connect with your 24/7 Suiteness Concierge team about anything from issues faced on-site to dinner recommendations. We're here to make sure every trip is a positive experience.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
