There was an issue with our booking and Suiteness immediately called me and emailed me about the alternative options and really treated me well. Bravo!
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Perfection! :)
Everything went perfectly at the Residence Inn in Downtown Louisville. No need to get help during a perfect stay. :)
0
Dela
Betrodd kund
7 years ago
I LOVE The Residence Inn Downtown Louisville
The woman that checked me in was amazing, the suites were the best and checkout was a breeze! :)
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Very bad stay
They did not help us with my problem.
Cherie
Suiteness
7 years ago
Hi Vermonica -
I took a look into our records and was unable to find any conversations via phone, text, email, or in-app regarding your reservation. I'm so very sorry if you were unable to successfully reach us or if we were unable to resolve your issue.
I've gone ahead and sent you a personal email and will follow up again later today to see if there was anything I could do to resolve your issue or provide some form of compensation towards your next stay to make it up to you.
Thank you so much for the feedback and let us know how we can work to assist you with anything at all.Please reach out to your 24/7 Suiteness Concierge team anytime at (415) 857-2359 or concierge@suiteness.com anytime. :-)
Cherie from Suiteness
TC
Trusted Customer
7 years ago
This was the worst stay I have ever had I asked the hotel for a refund and they are giving me the run around!
Cherie
Suiteness
7 years ago
Hi Veromonica -
I was so upset to hear that you had been chasing the hotel without us regarding this refund for weeks and am so happy our Concierge Jeanna was able to resolve and get that refund for you as soon as she was notified of your case.
I'm really sorry the stay was less than ideal, something we'll need to let our hotel partners know however I'm glad we were able to sort out your issues immediately after discovering them. Our only regret is that we wish we were aware and able to resolve this for you sooner.
Please do not hesitate to reach out to your 24/7 Concierge team if you are having any trouble at all as we're here to help with anything from issues to trip recommendations.
Cherie from Suiteness
1
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Yes, my Concierge has been very helpful and professional in assisting my with all my concerns and inquiries.
Thanks,
DEWAYNE BARTON
1
Dela
Betrodd kund
7 years ago
Easy peesy
0
Dela
Betrodd kund
7 years ago
great service!
0
Dela
Betrodd kund
7 years ago
Found exactly what I was looking for in a site that was easy to use from search to checkout
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Smooth, response to my reservation quick & friendly.
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Everything perfect!
I would definitely use Suitness again & again. My experience was totally hassle free & fast! Thank you!!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
