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Thank you for your comment, it is great to hear that our processes are straightforward.

We are sorry to hear that you are dissatisfied with the service you have received. Our cancellation procedure and charges are the same regardless of the payment method, monthly or annual, we do explain this at the point of sale and it is detailed in our terms of business. I can see that there has been quite a bit of activity recently on your policy so we will contact you directly in response to the points you have raised and to discuss any concerns you may have. Lisa Boyes Customer Services Manager

Thank you for leaving us such excellent feedback. We have passed your kind comments to Janet, your Sales Executive.

We really appreciate your feedback and it is great to hear you were happy with the service provided.

We are pleased to hear that you received excellent customer service from the sales executives. Thank you leaving us such positive feedback.

Thank you for your feedback.

Thank you for leaving us feedback. It is fantastic to hear that our Sales Executives were friendly and helpful. We will pass the feedback to Perri.

Thank you for your great feedback about our service and staff, we do appreciate you taking the time to comment.