SME Inc. USA Omdömen

Hello, Rafe. Thank you for your order and for taking the time to share your feedback. Because acupuncture needles are regulated medical devices, federal law requires us to verify practitioner credentials before we can ship them. When an order for needles is placed through a retail or guest account — especially when shipping to a residential address — our team must obtain documentation confirming licensure or dry needling certification before releasing the order. Our client support team reached out shortly after your order was placed to request this documentation. Once the appropriate credentials were received on March 12th, the order was immediately released to our warehouse and shipped the same day. We understand that waiting for an order can be frustrating, and we appreciate your patience while we completed the required verification process. These safeguards help ensure that restricted medical products are distributed only to qualified practitioners, in accordance with federal and state regulations. If you have any questions about your account or need assistance with future orders, please feel free to reach out to me directly. I would be happy to help. Pamela Rouen pam@smeincusa.com 800-538-4675

Thank you so much for your thoughtful feedback! We understand how valuable your time is, and we are truly grateful for you taking a moment to share your experience. It means a lot to hear that our responsiveness, product selection, and timely delivery made a difference for you. Creating a streamlined, reliable experience is always our P1 goal. We look forward to serving you again in the near future!

Oh my goodness, thank you so much for your kind words! You’re making us blush -- we think you’re pretty fabulous, too!! :) We truly appreciate you taking a moment to share your experience. It means a lot to our team to hear that we were able to help with your ordering and speedy shipping. Thank you for your business, and we look forward to serving you again soon.

Thank you so much for the 5-star review! We’re grateful for the opportunity to work with 5-star clients like you. We truly appreciate you taking a moment to share your feedback... it means a great deal to our team to know that our client support and product selection not only met but exceeded your expectations. We look forward to serving you again soon.

Thank you for your 5-star review! We’ll take “Excellent” any day! :) We truly appreciate you taking a moment to share your experience. It means a lot to our crew here at SME, and we’re grateful for your continued business!

YAY! Thank you for the 5 stars! We truly appreciate you taking a moment to share your experience with SME. We’re so glad to hear everything arrived quickly and that our team was able to keep things prompt and smooth for you -- that’s always our top priority. Have a great day today, and we look forward to serving you again soon. :)

Thank you so much for your kind feedback, and thank you for taking a moment to share your experience. It means a lot to our team to hear that you’ve found us helpful and easy to work with – we do our best to support our clients however we can. If there's anything we can do to better serve you, please don't hesitate to reach out to me directly. It would be me pleasure to assist. Thanks again, enjoy your day! - Pamela Rouen pam@smeincusa.com 800-538-4675 x1055

Hello Jennifer, thank you for your order and for sharing your feedback. We understand how frustrating it can be when you’re expecting a product quickly, especially when it’s needed ahead of a procedure. This particular item ships directly from the manufacturer, and in those cases we must follow the manufacturer’s shipping policies. Unfortunately, some direct-ship items are not eligible for expedited shipping even though expedited options may appear during checkout. Our team prioritized your order and followed up with the manufacturer multiple times to help ensure it shipped as quickly as possible. I also confirmed that the expedited shipping charge was removed prior to invoicing, so you were not charged for shipping on this order. We truly appreciate your feedback and your business. If you ever need assistance confirming shipping timelines before placing an order, our team would be happy to help. Pamela Rouen pam@smeincusa.com 800-538-4675