SME Inc. USA Omdömen

Thank you for taking the time to share your feedback. We appreciate both your comments regarding our use of recycled shipping materials and your thoughtful observations about the packaging of your handheld dynamometer. I'm sorry to hear the device arrived with the plastic face detached from the unit, even though you were able to reattach it successfully. All valid concerns here... especially given that a handheld dynamometer is a precision evaluation tool that clinicians rely on for accurate measurements. Feedback like this is incredibly valuable for our team. I've shared your comments with our operations manager. While we're glad to hear the device appears to be functioning properly, we certainly want our clients to feel confident in the condition of their equipment the moment it arrives. We appreciate you bringing this to our attention and are grateful for the opportunity to serve you. If you notice any issues with the unit's performance or have any concerns moving forward, please don't hesitate to reach out to our Client Support team so we can assist. 800-548-4675 OrderNow@smeincusa.com Thank you again!

Thank you so much for your 5-star review! We truly appreciate you taking a moment to share your experience with us. We're so glad to hear our customer service team was responsive & helpful. Whether it's a simple question, a complex equipment inquiry, or an unexpected issue, we're always happy to help. Sometimes the best opportunities to serve our clients come from helping navigate a challenge together. 🙂 We look forward to serving you again soon!

YAY!! Thank you so much for your 5-star review and for your kind words! We truly appreciate you taking the time to share your experience. As a new client, it means even more to hear that your first experience with SME was professional, welcoming, and a pleasure from start-to-finish. That kind of feedback really makes our day! 🙂 Also, thank you for your product feedback shared on the PATHWAY® MR-15. There’s nothing better than hearing from a provider who knows the difference it can make for both providers and patients. We know there are plenty of options out there, and we’re honored you chose SME. Thank you for placing your trust in us, and we look forward to serving you for many years to come!

"As always" are two of our favorite words to hear! 🙂 We're so glad everything is going smoothly and that our prompt shipping is considered to be super stellar in your eyes. Consistency matters. It means a lot to know that our team continues to deliver for you. We know there are plenty of options out there for PT supplies & equipment, and we're honored you continue to choose SME. Thank you for your feedback, and we look forward to serving you again soon!

Thank you so much for your 5-star review and for your “Great products get the job done” summary – we love that! 🙂 It’s encouraging to hear that the products you ordered have been functional, reliable, and truly useful in your day-to-day PT treatments and clinic operations. There’s nothing better than receiving feedback that the products are not only arriving as expected, but are actively helping therapists deliver effective patient care every day. We know there are plenty of options out there, and we’re honored you chose SME. We look forward to serving you again soon!

I’m sorry that your experience with SME did not meet expectations. The product ordered in this case (a Pathway Rectal Intracavity EMG/Stimulation Sensor) is a prescription-restricted medical device that, under federal regulations, may only be sold to a licensed healthcare practitioner or dispensed with a valid prescription on file. To remain compliant, our team reached out to request either a copy of a medical license or a valid prescription before processing the order. Unfortunately, we were unable to move forward without one of those required documents. We understand this may have been frustrating, but these policies are in place to protect both patients and providers and are not unique to SME. If you’re able to obtain a prescription from your healthcare provider in the future, our team would be happy to assist further.

Thank you so much for your 5-star review! So glad to hear things went smoothly and that our lightning-fast shipping stood out to you. We work hard to keep providers stocked with the products & accessories they need without the added hassle. We're not naive to the fact that there are plenty of options out there, and we’re honored you chose SME. We look forward to serving you again soon! - Pamela Rouen