Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Sephora Recensioner

Visar alla 180,622 omdömen

Betrodd kund

Feefo-verifierat

2 days ago

Quick delivery and great product range.

Sharephora Baire

Feefo-verifierat

10 days ago

Vad Sharephora Baire sa om Sephora:

The three delivery attempts to the address were delayed or failed by the deliverer, Evri, not stating the reasons for the failed attempts. The emails list "ParcelShop" and "Locker" as potential...

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Shannon

Sephora

9 days ago

Hi, Thank you for your review. We’re sorry to see that your experience has resulted in a 1-star rating. We’d really appreciate it if you could contact our customer service team and share more about what went wrong, so we can better understand your concerns and identify how we can improve. Kind regards, Customer Care

Shannon

Sephora

8 days ago

Hi, Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience caused by the repeated delivery issues and the lack of clear communication from the courier. We understand how disappointing this experience must have been, especially when alternative delivery options were not available to select. This is certainly not the level of service we want our customers to receive. We’ve now reached out to you regarding your order and hope to work with you to put things right. Thank you for bringing this to our attention, and we apologise again for the experience you’ve had. Kind regards, Customer Care

Sharephora Baire

3 days ago

Updated to three stars for the initiative of Sephora's team to provide a prompt refund.

Sarah Rogers

Feefo-verifierat

GBR

3 days ago

Vad Sarah Rogers sa om Sephora:

Great service

Great service, great products and good prices

Toni

Feefo-verifierat

GBR

3 days ago

Vad Toni sa om Sephora:

Beautiful

Nicely packaged - pretty box. Quick delivery. Great choice of products.

Betrodd kund

Feefo-verifierat

3 days ago

Zero customer service

Two orders have not been delivered. I contacted them through messenger and received no response from them.

Rebecca

Sephora

2 days ago

Hello Thank you for bringing this to our attention, and we sincerely apologise for the lack of response you experienced when trying to reach us via Messenger regarding your missing orders. We have now been in touch with you via email today to investigate and assist you with this. Please check your inbox (and spam folder) so we can get this sorted out for you as quickly as possible. Kind regards Sephora UK Customer Care

Betrodd kund

Feefo-verifierat

3 days ago

Good service

The service is good but I’m still waiting for correspondence of my 3 missing orders since 23rd of October

Jolene Keen

Feefo-verifierat

GBR

4 days ago

Vad Jolene Keen sa om Sephora:

Very good. Received product in good time.

martine nolan

Feefo-verifierat

GBR

4 days ago

Vad martine nolan sa om Sephora:

All round perfect

Very good. Any issues are dealt with professionally when you contact them. Delivery options are great. Overall the range of products is incredible.

Betrodd kund

Feefo-verifierat

4 days ago

Speedy delivery

Always fast delivery of my purchases

Gemma Smith

Feefo-verifierat

GBR

4 days ago

Vad Gemma Smith sa om Sephora:

NO ITEM RECEIVED!! IMPOSSIBLE TO CONTACT.

Item ordered on the 06 October, received message from EVRI saying they had parcel. Its is now the 27 October, still not received item and had no further communication from EVRI. Tried to contact...

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Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay with your order and the difficulties you experienced trying to get in touch with us. We can confirm that we have now been in touch with you via email to resolve this matter. Thank you for your patience while we investigated this for you. Kind regards Sephora UK Customer Care