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Secure Trust Bank Recensioner

Visar alla 6,381 omdömen

Betrodd kund

Feefo-verifierat

9 months ago

Good savings account offers but took several days to close account.

Very easy to use online and app and good savings interest rate. Took much longer than expected to transfer funds out of my account when I closed it.

Sophie

Secure Trust Bank

9 months ago

Hi, We are pleased to hear you found your account easy to manage. We are sorry to hear it took a while for you to receive your funds, usually if you close an account before half 2 you will receive your funds by cob the same day as long as it a working day, if after half 2 it will be received the following working day, weekends and bank holidays do not count as working days this may cause a delay if actioned on a non working day. thank you for your review! Kind regards, Sophie

Kathryn Sanders

Feefo-verifierat

10 months ago

Vad Kathryn Sanders sa om Secure Trust Bank:

Good rate but Cash ISA has drawbacks / restrictions

Competitive rate in place at the time I renewed. All done through a faceless online interface, so cannot give any rating at all for customer service. One drawback (fairly important for me) of having...

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Sophie

Secure Trust Bank

9 months ago

Hi Kathryn, Thank you for your feedback, we appreciate it. We do allow transfer outs to other providers you simply provide the external ISA provider with your account number that is due to mature and advise of the maturity date so they can request it for when it matures, before the funds do leave our selves it does briefly go into a Matured funds ISA account but this is only so we can then forward the funds on to the external provider as once the ISA matures it is no longer active. our ISA team will provide the new ISA number to the external provider before then transferring the funds over. We are sorry for any inconvenience this may have caused. Kind regards, Sophie

Betrodd kund

Feefo-verifierat

10 months ago

New ISA

Professional, secure and easy to administer

Sophie

Secure Trust Bank

9 months ago

Hi, This is great to hear! Thank you for your review, We appreciate it! Kind regards, Sophie

Betrodd kund

Feefo-verifierat

10 months ago

Betrodd kund

Feefo-verifierat

10 months ago

satisfactory

soothe and efficient

Sophie

Secure Trust Bank

9 months ago

Hi, We are pleased to hear you have found your experience with us to be smooth and efficient! Thank you for your review! Kind regards, Sophie

Liliane Brookes

Feefo-verifierat

10 months ago

Sophie

Secure Trust Bank

9 months ago

Hi Liliane, Thank you for your 5 star review, We appreciate it! Kind regards, Sophie

Betrodd kund

Feefo-verifierat

10 months ago

New ISA

Excellent - very straightforward and easy to complete

Sophie

Secure Trust Bank

9 months ago

Hi, We are pleased to hear you had no issues setting up your ISA account with us! Thank you for your feedback, We appreciate it! Kind regards, Sophie

Richard Payne

Feefo-verifierat

GBR

10 months ago

Vad Richard Payne sa om Secure Trust Bank:

Review

No problems at all with the service. Only closed my accounts as I obtained a better deal elsewhere.

Sophie

Secure Trust Bank

9 months ago

Hi Richard, We are pleased to hear you had no issues banking with us, Thank you for your feedback, We appreciate it! Kind regards, Sophie

Paul Pickles

Feefo-verifierat

10 months ago

Vad Paul Pickles sa om Secure Trust Bank:

Been with them a couple of times and never had a problem.

Betrodd kund

Feefo-verifierat

10 months ago

Making a return

straight forward

Sophie

Secure Trust Bank

9 months ago

Hi, We are pleased to hear you found everything to be straight forward, Thank you for your review, We appreciate it! Kind regards, Sophie

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