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Omdömen för Secure Trust Bank | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 6,381 omdömen

Betrodd kund

Feefo-verifierat

2 months ago

Easy and clear

Easy to follow instructions, verification etc. to open account.

Betrodd kund

Feefo-verifierat

2 months ago

Secure Trust Acc Review

Overall very good . There was a cut off time of 14;30 on weekdays , after which bank transfers would fall.into the next day . Thought this was slightly early in the working day , could this be...

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Betrodd kund

Feefo-verifierat

2 months ago

Savings

A good and easy way of saving. Their interest rates are good and your money is safe..

Betrodd kund

Feefo-verifierat

2 months ago

Needs system review

Having opted to renew a Fixed Term Cash ISA, l still continued to receive emails reminding me my old ISA was up for renewal and what did l want to do!

Louise

Secure Trust Bank

2 months ago

Hello, Thank you for your feedback. Our reminder emails are sent automatically and may continue for a short period even after your renewal option has been selected. Please be assured that this does not affect your chosen renewal instructions. We value your feedback, as it helps us to improve our services and communications. We apologise for any inconvenience caused and appreciate your understanding. Kind regards, Louise

Betrodd kund

Feefo-verifierat

2 months ago

Good

Colin Fletcher

Feefo-verifierat

GBR

2 months ago

Vad Colin Fletcher sa om Secure Trust Bank:

Fixed term ISA

Competitive interest rate and very easy to set up online. For existing customers no need to verify I.D. simplifying the process.

Sophie

Secure Trust Bank

2 months ago

Hi Colin, Thank you for your positive feedback! We’re glad to hear that you found our interest rates competitive and the online setup process easy to follow. We are pleased no need for additional ID verification, made things even more convenient for you. Kind regards, Sophie

Betrodd kund

Feefo-verifierat

2 months ago

Communication difficulties

Security problems due to age and memory

Sophie

Secure Trust Bank

2 months ago

Hi, We’re sorry to hear that you’ve experienced difficulties with security due to age or memory concerns. We want our services to be accessible and easy for everyone to use, so your comments are really important to us. We’re continually looking at ways to make our processes clearer and more supportive, and we appreciate you taking the time to share your experience. Kind regards, Sophie

Betrodd kund

Feefo-verifierat

2 months ago

Happy to recommend

Online Service was straightforward and speedy, with no drop out or other online issues you can get

Sophie

Secure Trust Bank

2 months ago

Hi, Thank you for your great feedback! We’re really pleased to hear that you found the online service straightforward and fast, and that everything worked smoothly without any issues. Kind regards, Sophie

Roderick Muir

Feefo-verifierat

GBR

2 months ago

Vad Roderick Muir sa om Secure Trust Bank:

Holiday fund

The process, start to completion was straightforward, but with good security.

Betrodd kund

Feefo-verifierat

2 months ago

Louise

Secure Trust Bank

2 months ago

Hello, Thank you for your 5 star review! Kind regards, Louise

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