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Secure Trust Bank Recensioner

Visar alla 6,381 omdömen

Ernst Goetschi

Feefo-verifierat

1 year ago

Vad Ernst Goetschi sa om Secure Trust Bank:

Shoddy customer service

My annual bond matured on 12.08.25. You would not allow me to start your new, advertised annual fix rate bond at 4.35 percent on that day, claiming I had left it too late. I don’t consider that good...

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Louise

Secure Trust Bank

1 year ago

Hello Ernst, We're sorry to hear that you are unhappy with our maturity process. Once your bond has matured on the maturity date, then we are unable to process any prior maturity options offered. We do state the final date for maturity instructions to be received in our maturity instruction communication sent to you and we do also send reminder communications. We understand this may be frustrating to you and appreciate your feedback, this is regularly reviewed by our senior management team. Kind regards, Louise

Tracey Simpson

Feefo-verifierat

Wells

1 year ago

Vad Tracey Simpson sa om Secure Trust Bank:

No communication

I thought I would have received confirmation of my funds being transferred into the new bond but have heard nothing. I couldn’t do the transfer online - despite being told I could - so I rang up to...

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Louise

Secure Trust Bank

1 year ago

Hello Tracey, We are sorry to hear that Secure Trust Bank has not met your expectation regarding communications relating to your account when making internal transfers. Your feedback is valuable and is regularly reviewed by our senior management team to help us improve the products and services we offer. Kind regards, Louise

Betrodd kund

Feefo-verifierat

1 year ago

Great service

Straightforward, easy to use website moving a matured account into a new one. Good communication with confirmation emails.

Sophie

Secure Trust Bank

1 year ago

Hi, Wea re pleased to hear you are satisfied with the level of service we provide! Thank you for your review! Kind regards, Sophie

Linda

Feefo-verifierat

Dorset

1 year ago

Vad Linda sa om Secure Trust Bank:

Easy to open account

The process of transferring accounts online went very smoothly. Keep up the interest savings rates, and l will keep saving with you.

Sophie

Secure Trust Bank

1 year ago

Hi Linda, we are pleased to hear that you found it easy to open and transfer money into your account! Thanks for your review! Kind regards, Sophie

Betrodd kund

Feefo-verifierat

1 year ago

Very good, responsive and helpful

Following security questions the service was brilliant, very helpful and informative!

Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear this! Thanks for your review! Kind regards, Sophie

Colette Higgins

Feefo-verifierat

Prescot

1 year ago

Vad Colette Higgins sa om Secure Trust Bank:

Good service, great interest rates and good app.

Great company to deal with, good app which is easy to use and good savings rates.

Sophie

Secure Trust Bank

1 year ago

Hi Colette, This is great to hear! Thanks for your review kind regards, Sophie

Betrodd kund

Feefo-verifierat

1 year ago

Good service

Clear instructions and efficient processing of my application

Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear this Thanks for your review! Kind regards, Sophie

John Mckeown

Feefo-verifierat

Southport

1 year ago

Vad John Mckeown sa om Secure Trust Bank:

Excellent

A pleasure to to bank with- good customer service, competitive savings rates and an easy straightforward and secure user-friendly app.

Sophie

Secure Trust Bank

1 year ago

Hi John, This is great to hear! Thanks for your review! Kind regards, Sophie

John Hand

Feefo-verifierat

1 year ago

Sophie

Secure Trust Bank

1 year ago

Hi John, Thank you for your 5 star review! Kind regards, Sophie

Betrodd kund

Feefo-verifierat

1 year ago

Satisfied Customer

The service was excellent, app not complicated to install and the customer service was first class professional. I would be interested in accessing the platform again should there be opportunity to...

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Sophie

Secure Trust Bank

1 year ago

Hi, We are pleased to hear you are satisfied with service we provide! Thank you for your review! Kind regards, Sophie