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Omdömen för Red Funnel Isle of Wight Ferries | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 58,283 omdömen

Betrodd kund

Feefo-verifierat

12 years ago

The ferry was completely full and there wasn't any seating. Some people who had booked…

The ferry was completely full and there wasn't any seating. Some people who had booked were turned away

Red Funnel Isle of Wight Ferries

12 years ago

Thanks for the review. We will be installing more seats next year so this should help. In the meantime, we are investigating why some cars were shut-off their booked 9am sailing on Saturday.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Not enough staff serving at counter

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Please implement either hi-vis arm bands or light wands urgently! In the dark, it is very…

Please implement either hi-vis arm bands or light wands urgently! In the dark, it is very difficult to see hand signals and directions when boarding or leaving vessels.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

You need to put on more ferries especially weekends to Xmas the boats leaving island…

You need to put on more ferries especially weekends to Xmas the boats leaving island are too packed! Wight link have put up their prices you have a chance to take their customers hourly boats . ...

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Red Funnel Isle of Wight Ferries

12 years ago

We just wish we could! - with each ship being dry-docked and refitted during the winter, unfortunately it's just not possible. Thanks for your kind comments though.

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

great trip.

Betrodd kund

12 years ago

very good price compaired to wightlink. 1.5 hours between sailings is too big a gap. passengers hogging all the chairs to spread out on should be stopped. my 85 year old mother had to sit on window bench while one person sat at table for 6 with his legs out so far she could not get in. we wanted to go at 9 am but was full, so went at 7.17 am

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

food could be better.larger coffee counter a mini costa style would be good. more newspapers…

food could be better.larger coffee counter a mini costa style would be good. more newspapers to purchase.

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

No where to sit and had to sit on the floor we had our grandson…

No where to sit and had to sit on the floor we had our grandson of just 17 months old also was not impressed that I had to change my booking by mistake I booked the 07:15 instead of the09:00 and was...

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Red Funnel Isle of Wight Ferries

12 years ago

Thanks for the feedback. We are reviewing our 2014 amendment policy and we expect to introduce online booking amendments at some point next year. In the meantime, thank you for travelling with us.

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Red funnel over booked ferry and then think its acceptable to have to wait an…

Red funnel over booked ferry and then think its acceptable to have to wait an hour and a half for the next ferry. Red funnel ruined the day out for three children and their 70 year old disabled...

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Red Funnel Isle of Wight Ferries

12 years ago

we are very sorry that this ruined your day, particularly as you had arrived at check-in in plenty of time. We are currently investigating why you were shut off and we will contact you separately to put things right.

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

friendly efficient and no fuss experience from beginning to end

Köpdatum: 01/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

We travelled on an extremely busy sailing (Sat Nov 30th) at 9.00am - there was…

We travelled on an extremely busy sailing (Sat Nov 30th) at 9.00am - there was a helpful text the day before to warn us it would be busy so we arrived on good time. Ferry loading was extremely...

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Köpdatum: 01/12/2013