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Omdömen för Red Funnel Isle of Wight Ferries | Kundtjänstomdömen för {{merchantUrl}} | Feefo

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Betrodd kund

Feefo-verifierat

12 years ago

I deal with Red Funnel on a company and personal basis / they aree always ready…

I deal with Red Funnel on a company and personal basis / they aree always ready to assist and help with all quieries to reach a agreable solution if concerns arise.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Pet facilities particularly dogs is poor and the attitude from the deck staff when I…

Pet facilities particularly dogs is poor and the attitude from the deck staff when I asked to keep the car spaced enough to get the dog out out of the car was abysmal. When I asked for the space, and...

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Red Funnel Isle of Wight Ferries

12 years ago

Thank you for the feedback. I'm not sure whether you mentioned the need for dog access at check-in but we apologise for not being able to meet your request onboard. It sounds as though it could have been handled better by the deck crew so we will follow this up. As you are probably aware, we have to keep the space between vehicles fairly tight to ensure all booked vehicles can be loaded - 1 to 2 metres can make a difference to the overall stow.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Could not fault the service other than not enough seating for passengers

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

The winter timetable is much better than Wightlink. Their last ferry off the Island on…

The winter timetable is much better than Wightlink. Their last ferry off the Island on a Friday is 10am - ridiculous!

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

I mistakenly bought foot passenger tickets on the island sailing club link to your website for…

I mistakenly bought foot passenger tickets on the island sailing club link to your website for the ferry to East Cowes believing they were valid for the jet. When trying to change the eticket in West...

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Red Funnel Isle of Wight Ferries

12 years ago

thanks for the review. With the exception of season tickets and books of saver tickets, it is currently not possible to buy Red Jet tickets online and this is why it is advertised as a turn-up and go service. You will not have paid more by upgrading your ticket for use on the Red Jet, merely the fare difference. In terms of club discounts, these are volume based so it's probably worth contacting the club direct.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Very quick at boarding and departing! Pleasant crossing no complaints

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Efficient, on time. Good service for snacks. Clean facilities.

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

It is a very stress-free experience taking the Red Funnel car ferry over to the…

It is a very stress-free experience taking the Red Funnel car ferry over to the IOW. The instructions are clear, paperwork minimal, the guys on the ferry that guide you on and off are polite and...

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Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

why is it that the cars that turn up late are put into a lane…

why is it that the cars that turn up late are put into a lane on the ferry so they are one of the first off, it should be first on first off, last on last off come on red funnel get it right

Köpdatum: 02/12/2013

Betrodd kund

Feefo-verifierat

12 years ago

Overcrowded, no seats available. everyone complaining about being packed in like cattle. I do not…

Overcrowded, no seats available. everyone complaining about being packed in like cattle. I do not know how you think Island people can go to and from home now you have changed the sailings. Just too...

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Red Funnel Isle of Wight Ferries

12 years ago

thanks for taking time to leave a review. Unfortunately we have to reduce the number of sailings in winter to allow each ship to be dry-docked and refitted. However, we have some really good news coming on the seating front very soon.

Köpdatum: 02/12/2013