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Omdömen för Red Funnel Isle of Wight Ferries | Kundtjänstomdömen för {{merchantUrl}} | Feefo

57,553 av 57,547 omdömen

Betrodd kund

Feefo-verifierat

12 years ago

Ferry's are on time, staff very efficient, Ferry's clean and when noisy children/teenagers try to…

Ferry's are on time, staff very efficient, Ferry's clean and when noisy children/teenagers try to run amok they are dealt with very well by the on board staff.

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

Overall satisfied with RF. However, when discounts are given by RF such as 20% off…

Overall satisfied with RF. However, when discounts are given by RF such as 20% off when booking 4 days or more then those with travel cards are not awarded any further incentives having only their...

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Red Funnel Isle of Wight Ferries

12 years ago

Good point - we'll see what we can do.

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

online booking,pre payment & advance printing of ticket make for a much happier boarding experience

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

Arrived at Southampton 1 hour 5 minutes early and were put on the sailing about…

Arrived at Southampton 1 hour 5 minutes early and were put on the sailing about to depart, which meant we arrived at our accomodation just before the owners were about to go out for a few hours....

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Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

My first choice for ferry travel. I feel that Red Funnel listens out for what…

My first choice for ferry travel. I feel that Red Funnel listens out for what the customer needs.- and now the crew are even smarter !!

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

Better service than Wightlink, but fares too expensive for vans

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

I am a weekly traveller - almost always a good, punctual service. Only criticism in the…

I am a weekly traveller - almost always a good, punctual service. Only criticism in the last year has been poor organisation and delays at Bestival time in Southampton - in contrast, E Cowes terminal...

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Betrodd kund

12 years ago

Almost always a good service, even when busy - but not always. travelling to island in the run up to Bestival check in at Southampton was astoundingly slow (the worst I have ever known in 5 years of travelling almost every week), causing tailbacks and congestion into the Southampton roads system. When I queried why there were only 2 of the 3 check-in lanes in use I was told that was a 'management decision'. In contrast, E Cowes terminal provided excellent, efficient service on the Monday after Bestival

Red Funnel Isle of Wight Ferries

12 years ago

Thanks for the positive review. We didn't get Bestival check-in quite right at Southampton in 2013 - sorry! Hope you had a great time at Robin Hill.

Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

Ships and crew are good. Office bad. Latest blunder: PIN numbers to book in at…

Ships and crew are good. Office bad. Latest blunder: PIN numbers to book in at terminals!! Why did you not tell us so that I could have given my wife, who holds a card, the PIN number? What's...

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Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

Service was fine but a £5 amendment fee to change a booking that was on…

Service was fine but a £5 amendment fee to change a booking that was on hold - Really ?? It's extortionate travel at the best of times without being ripped of any more. I do think Red Funnel have...

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Köpdatum: 08/11/2013

Betrodd kund

Feefo-verifierat

12 years ago

good ships, friendly staff, reasonabe timetable, what more could you ask for!!

Köpdatum: 08/11/2013

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