I sent them an email about this issue and they just palmed it off making me do all the warranty work. What’s the point of going with a local Australian supplier.
Product
Pure Ventilation
1 month ago
Hi,
We're sorry to hear that you were disappointed with your experience.
After reviewing your case, we can see that you contacted us regarding a warranty issue and were sent an automated acknowledgement outlining the next steps, including instructions to reply to the email if you would like our team to assist further with the claim. Unfortunately, it appears we did not receive any follow up correspondence from you.
We certainly don't expect customers to handle warranty matters on their own and would be more than happy to investigate and assist. If the issue is still unresolved, please contact our customer service team https://www.pureventilation.com.au/contact-form/with your order details and we'll work with you to find a suitable outcome.
Produktomdömen
Product
Pure Ventilation
1 month ago
Hi,
Thank you for taking the time to share your feedback on the Chico Exhaust Fan.
We're sorry to hear that you've experienced vibration issues and that the product has not met your expectations. Excessive vibration is not typical of the fan's normal operation and can sometimes be related to installation conditions, mounting surfaces, ducting configuration, or a product fault.
Before you go to the expense and effort of replacing the unit, we'd appreciate the opportunity to investigate the issue further. Please contact our customer service team https://www.pureventilation.com.au/contact-form/with your order details and any additional information about the installation, and we'll be happy to troubleshoot the problem and determine whether a warranty solution is appropriate.
We look forward to assisting you.
Email communication was quick and they kept us up to date as to the delivery of product.
Produktomdömen
Köpdatum: 18/08/2026
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Dela
PC
Paul Cachia
Feefo-verifierat
AUS
1 month ago
Vad Paul Cachia sa om Pure Ventilation:
Sales do answer the phone promptly but the QA dept lacks staff customer liaison
Product
Pure Ventilation
1 month ago
Thank you for your feedback and for recognising our sales team's responsiveness.
We're sorry to hear that communication during the assessment process did not meet your expectations. While our team works hard to respond to all enquiries as quickly as possible, there can occasionally be delays during busy periods. We appreciate your patience and your comments, which have been shared with the team as we continually look to improve our service.
Produktomdömen
Product
Pure Ventilation
1 month ago
Thank you for your review of the Luna Quiet Boost exhaust fan.
We're pleased to hear you found the fan easy to install and were happy with the lighting features. We're sorry that the unit you received developed a noise issue, although we appreciate your understanding that this appears to have been an isolated case. We're glad we were able to process your return and refund promptly, and thank you for giving the product a balanced review despite the fault experienced.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.