Pure Ventilation Omdömen

Thank you for your feedback regarding the Brilliant Blizzard DC Ceiling Exhaust Fan (SKU: ECBRBL12WH). We’re sorry to hear about the issues you’re experiencing. This fan is specifically designed to operate quietly, so the noise you’re describing is certainly unusual. We’d like to get this resolved for you as soon as possible. One of our Customer Service Consultants will be in touch shortly to assist you further and go through your warranty options. In the meantime, please feel free to gather any supporting documentation (such as your proof of purchase and certificate of installation details), which may help us speed up the process. Thank you again for bringing this to our attention — we’re here to help!

Thank you for taking the time to share your feedback on the Fanco Hybrid High Performance Ceiling Exhaust Fan. We're sorry to hear that the product hasn't met your expectations. This fan has a high extraction capacity of 482m³/hr, which is significantly higher than many standard bathroom fans. However, it’s important to note that achieving effective ventilation is not solely about the extraction rate. A number of factors come into play, such as: •Room size and layout •Climate and humidity levels in your area •Material finishes (e.g. tiles, glass, or uninsulated surfaces that may hold moisture) •Availability of incoming air and cross-ventilation •Whether the fan is ducted and how the ducting is configured (length, bends, vent types, etc.) •The type and placement of motor (especially if an inline setup is involved) •User expectations around how quickly steam or odours should be cleared While we don’t have the details of your previous fan or your current setup, we’d be happy to help troubleshoot and assess whether adjustments could improve the performance of your current system. Please feel free to reach out to our customer support team so we can look into this further for you.