Thanks for your feedback, and I’m sorry the quality wasn’t what you expected. We try to get it right but failed this time, so please contact us so we can look into your order and try to make things right.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for taking the time to share such detailed feedback, and I’m really sorry for the inconvenience and disappointment you’ve experienced with this water feature. This is not the standard we aim for, and your comments on delivery, quality and design will be passed on so we can improve.
Köpdatum: 30/03/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Excellent, neatly and efficiently packed and properly delivered.
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback – we’re delighted everything was well packed and delivered efficiently. 🌿
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your review and for choosing us again – we hope these last much longer for you, but if you have any concerns with the wheels or quality, please email our customer service team so we can help.
primrose-uk
Primrose
6 months ago
Thanks for your feedback. If you’d like to share more about your experience or need help with an order, please contact us so we can assist further.
Bird bath top arrived smashed in transit. Contacted Primrose who immediately arranged express delivery of replacement. Arrived within 48 hours.
Really easy to contact Primrose- simply filled in a...
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primrose-uk
Primrose
6 months ago
Thank you so much for your lovely feedback, Louise – I’m really glad the replacement bird bath arrived quickly and that contacting us was straightforward.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you, Louise – we’re so pleased you like the colour and that it suits your small garden! 🌿
Very good service; prompt delivery. Good communication
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback, Alma – we’re delighted you were happy with the service, delivery and communication.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback, Alma – we’re delighted your order arrived promptly and that our team could quickly resolve the address issue.
Köpdatum: 18/03/2026
0
Dela
EI
Eileen
Feefo-verifierat
GBR
6 months ago
Vad Eileen sa om Primrose:
I ordered the water feature in early January 2026 and it was due to arrive at the end of February. However, as I had heard nothing towards the end of February and was advised that it wouldn't be...
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primrose-uk
Primrose
6 months ago
Thanks for sharing your experience, Eileen. We’re sorry your water feature was delayed and for the lack of updates, but we’re pleased to hear it arrived in the end and we’ll use your feedback to improve our communication.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for your feedback, Eileen – I’m glad you like the look of the feature, but I’m sorry about the performance and topping up issues. We’ll use your comments to improve, and if you’d like us to look into your specific fountain and setup, please email our customer service team with your order details.
Thank you for your feedback on the rope-top edging stone. We appreciate you taking the time to leave a review.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks for your feedback – I’m glad you were happy with the service, and I hope the markings do weather in nicely, but if you’re ever unhappy with the finish please contact our customer service team so we can help.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.