Seemed helpful when I phoned but all came to nothing, little response from emails via there system except for automated replies. Tracking is meaningless, my goods were ' on there way 2-3 days' for...
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primrose-uk
Primrose
6 months ago
I’m really sorry for the poor service and delays you’ve experienced with your order, Kevin. This isn’t the standard we aim for; please email our customer care team with your order details so we can investigate and try to put things right.
Im still waiting for the second half of my order. Dispite the website saying the item was in stock and expect delivery in 2 to 3 days, customer services have told me there is no stock. 2 weeks later...
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primrose-uk
Primrose
6 months ago
Thanks for your feedback and I’m really sorry for the confusion and delay with your order; this isn’t the experience we want to provide. Please email our team with your order details so we can look into the missing items and the stock information as a priority.
Produktomdömen
primrose-uk
Primrose
6 months ago
I’m really sorry about the unsafe transformer and the confusion and delay with the rest of your order – that’s not the experience we want you to have. Please contact our customer service team so we can investigate both issues urgently and arrange a suitable resolution.
Köpdatum: 04/04/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
It all arrived well packed
primrose-uk
Primrose
6 months ago
Thank you for letting us know – we’re delighted everything arrived safely and well packed!
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you so much for your lovely review – we’re delighted you’re pleased with the staging and its strength and usefulness. 🌿
Köpdatum: 04/04/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Great
primrose-uk
Primrose
6 months ago
Thanks for your feedback! If there’s anything else we can help with, please let us know.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks so much for your feedback – we’re really pleased to hear your order arrived promptly and that you’re happy with the product.
Helpful, friendly help when l was unable to get my discount online. They gave me the discount after the order.
primrose-uk
Primrose
6 months ago
Thanks, Tim – we’re really pleased we could help sort your discount and that you found the team friendly and helpful. We appreciate you taking the time to leave this review.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks, Tim – we’re delighted you love your new water feature and that it arrived safely. It’s great to hear our customer service team could help with your discount so promptly.
Service as always from Primrose is first class from ordering to delivery, being updated every step of the way. Dispatch is always quick usually the same day and delivery in 2-3 days. Primrose is...
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primrose-uk
Primrose
6 months ago
Thank you so much, Lynn – we’re delighted to be your go-to for gardening and that you’re happy with our service and product range. 🌿
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks, Lynn – we’re so pleased you love your wreath and that it’s made your summerhouse feel extra summery; we hope it gives you joy for many seasons to come! 🌿
primrose-uk
Primrose
6 months ago
Thanks so much, Lynn – we’re delighted your daughter loved it and that the bee design and chunky feel hit the mark for her summer garden. 🐝💛
primrose-uk
Primrose
6 months ago
Thank you so much, Lynn – we’re delighted to be your first stop for all things garden, and hope you love your new stone-effect troughs when they arrive. 🌿🌞
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.