I did not receive any service at all.
Fortunately their refund was made promptly.
I wanted to give a nil star rating but this review site is set up to deny this.
primrose-uk
Primrose
6 months ago
Thanks for taking the time to leave feedback, Diane; I’m sorry you never received your item, but I’m glad the refund was handled promptly. We understand your frustration about the rating options and appreciate you sharing your experience so we can improve.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks, Diane. I’m really sorry your trellis was damaged and the delivery fell through, but I’m glad to hear your refund was processed promptly.
Thank you for your lovely feedback and recommendation – we’re delighted you were kept updated throughout your delivery. 🌿
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for taking the time to share such a reassuring and detailed review – we’re delighted your water feature arrived in perfect condition and that our team could answer your query about sun resilience so fully.
Thanks for your feedback – I’m glad you like the bins but sorry they were smaller than expected. We appreciate your comments and will use them to improve our product descriptions and service.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks for your feedback and I’m glad to hear you liked the delivery and look of the bins. I’m sorry about the issue with the stated volume; we’ll review this with our team to improve our descriptions.
Köpdatum: 11/04/2026
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Reliable
primrose-uk
Primrose
6 months ago
Thanks for your feedback. If there’s anything specific you’d like to share about your experience, we’d love to hear it.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks for sharing your experience – it’s great to hear you’ve found the mulch clean, easy to spread and weed-free so far.
Thank you so much for your lovely feedback – we’re delighted you’ve had an excellent experience with us!
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks so much for coming back to buy another solar fountain and for sharing how you’re using it in a pot – we’re really pleased to hear you’re happy with it!
Primrose corrected he problem of ‘lost in transit’ efficiently
primrose-uk
Primrose
6 months ago
Thank you for sticking with us and for your kind feedback – I’m glad we were able to resolve the lost in transit issue efficiently the second time.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you for sticking with us while the lost-in-transit issue was sorted, and I’m glad you’re happy with your purchase so far. If you do run into any problems assembling the base or water wall, please contact our customer service team and we’ll be happy to help.
Good quality, looks good and easy to assemble. I will be purchasing another one very soon
primrose-uk
Primrose
6 months ago
Thank you for your lovely feedback — we’re delighted you’re happy with the quality and look of the planter, and we really appreciate you planning to order another.
Produktomdömen
primrose-uk
Primrose
6 months ago
Thank you so much for your lovely feedback and recommendation – we’re delighted you’re happy with your planter and plan to buy another soon.
Thank you, Danny – we’re delighted to hear you had such a positive experience with our service and communication!
Produktomdömen
primrose-uk
Primrose
6 months ago
Thanks, Danny – we’re delighted you had such a good experience with our service and communication, and we really appreciate you planning to shop with us again.
Thanks for your feedback and I’m really sorry your order didn’t arrive twice – that’s not the experience we want you to have. We’re glad our replies were quick, and if you’d like us to look into this further, please contact our customer care team.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.