Thank you so much for your lovely feedback – we’re delighted you had such a good experience with our customer service!
Produktomdömen
primrose-uk
Primrose
3 months ago
Thanks, Justin – we really appreciate your lovely feedback and are glad our team could sort the damage quickly and get a perfect replacement to you. We look forward to helping you again in the future.
I can’t really comment on the service as I’m having to send the 2nd one back! The first arrived broken as not packaged correctly and the second is leaking!
primrose-uk
Primrose
3 months ago
We’re really sorry for the repeated problems with your order and the inconvenience this has caused. Please email our customer care team with your details so we can look into this urgently and work to put things right.
Produktomdömen
primrose-uk
Primrose
3 months ago
We’re really sorry to hear about the damage and now the leak, especially as this was a gift for your father and you’ve had problems twice. Please contact our customer care team with your order details so we can arrange a return/replacement or refund and get this resolved for you.
Hi Sheila, that’s a fantastic review, thanks! Always happy to help, so let us know if you need anything else!
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback, Sheila – we’re delighted to hear you’re enjoying your new luxury garden set and that delivery and ordering were so smooth. 🌿
Covered previously.
Customer Services is in South Africa, and there was a complete disconnect between them and The UK.
primrose-uk
Primrose
3 months ago
I’d like to apologise; this is not the sort of service we expect you to experience. If you’re happy to email us at info@primrose.co.uk with your details and a reference to this review, we’d really like the chance to put things right.
Thanks, Jules – we’re really pleased to hear your new garden furniture arrived so quickly! 🌿 If you have any photos of it in your garden, we’d love to see them.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback and recommendation, Jules – we're delighted you’re happy with your new garden furniture and the speedy delivery! We really appreciate you choosing us and look forward to helping you again in future.
Thank you so much for your lovely feedback – we’re delighted you’re happy with both the water feature and our service.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you so much for your lovely feedback – we’re delighted you’re enjoying the sound and look of the water cascading, and that you feel it’s good value for money.
Köpdatum: 26/05/2026
0
Dela
Betrodd kund
Feefo-verifierat
3 months ago
Very good and quick customer service
primrose-uk
Primrose
3 months ago
Thanks for the lovely feedback! Here at Primrose we work hard to give great service, so it’s great to hear this.
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you for your feedback and kind words about the water feature and our service. I’m sorry the instructions were misleading and caused frustration – we’ll review and improve them, and if you’d like to share more details, please email our customer care team so we can pass this on.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.