Shocking, item never received, apparently resent item, still not received.
Polite customer service service but that didn’t resolve my issue of not receiving my item
primrose-uk
Primrose
2 months ago
Thanks Michelle for taking the time to share this. We try hard to get these things right – but I see we got it wrong this time and I’m really sorry your item still hasn’t arrived; your feedback will help us improve, so thank you.
Produktomdömen
primrose-uk
Primrose
2 months ago
Oh no, Michelle – that sounds really frustrating and I’m so sorry we let you down with the delivery. That’s clearly not good enough; if you’re happy to email us at info@primrose.co.uk with your details and a reference to this review, we’d like to look into this and see what we can do.
Thanks so much for the brilliant feedback! Here at Primrose we work hard to give great service, so it’s lovely to hear you’ve had a first-class experience.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for the lovely feedback – I’m so pleased to hear your sweet peas are thriving on the trellis! 🌿
Arrived as predicted. Kept updated by email throughout.
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – I’m pleased your order arrived on time and that our email updates were helpful.
Produktomdömen
primrose-uk
Primrose
2 months ago
Thank you for your lovely feedback – it’s great to hear how charming the feature looks with your added solar spotlights. We really appreciate your comments about the instructions and safety around water and electricity, and we’ll pass this on to the team to help us improve.
Thank you for your lovely feedback – we’re delighted you were happy with the speedy delivery!
Produktomdömen
primrose-uk
Primrose
2 months ago
Thanks for your feedback and for highlighting the speedy delivery and sturdiness; we’re really sorry the panels arrived bent, and we’ll use this to improve our packaging and quality checks in future.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.