The product was poor but the service was only marginally better. Unfortunately, I was asked to dispose of the very heavy, damaged planter which necessitated an appointment and car journey to my local...
Hi, thanks for the great review! Always happy to help, so let us know if you need anything else.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thank you for your feedback and glad to hear your order arrived on time at a good price. We’re sorry about the packing quality and will use your comments to improve how we package items in future.
Thanks for your feedback, Daryl – we’re glad the service and delivery were good, please let us know so we can improve next time.
Produktomdömen
primrose-uk
Primrose
1 month ago
I’m really sorry to hear this. We’d love to sort things out for you, so please email us with your details and a reference to this review so we can look into it.
Whilst I love my awning and have had no issues with it as such, I don’t rate primroses’ customer service. After having read some trustpilot reviews, I immediately regretted ordering from them.. At...
Läs mer
primrose-uk
Primrose
3 months ago
We try hard to get these things right – but I see we got it wrong this time, and I’m sorry. It’s never easy to see a review like this, but thank you for letting us know as it will help us avoid mistakes like this again.
Betrodd kund
1 month ago
Produktomdömen
primrose-uk
Primrose
3 months ago
Thank you for the helpful tip and for highlighting the importance of following the wiring instructions to keep the warranty valid.
Thank you so much for your lovely feedback – I’m glad you’re happy with the cover, service and delivery. We really appreciate you taking the time to leave a review.
Produktomdömen
primrose-uk
Primrose
1 month ago
Thanks, Kelly – we’re really pleased you’re happy with the quality of the cover and hope it keeps your furniture well protected all winter.
Köpdatum: 13/08/2026
0
Dela
Betrodd kund
Feefo-verifierat
1 month ago
Fair
primrose-uk
Primrose
1 month ago
Thanks for your feedback. We try hard to get these things right, so your comments will help us improve.
Produktomdömen
primrose-uk
Primrose
1 month ago
I’m sorry to hear that something didn’t work as expected. Please email our team with your order details and a brief description of the issue so we can look into this and help you.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.