Pharmacy2U Online Doctor Omdömen

Good Morning, Thank you for your review. I am pleased the service has worked well overall; however, I am sorry Royal Mail took a few extra days to deliver your medication. I can only assume the delay was caused due to the Christmas break as Royal Mail's service can be affected. As a gesture of goodwill, I have arranged a refund for the delivery change you paid, please allow 7-10 days for the funds to be received. Should you require any further assistance, please advise. Kind regards, Joshua.

Good Morning, Thank you for your review. I am pleased to hear that the service is working well overall. I am sorry to hear you find the website difficult to navigate however. We would welcome the chance to gather feedback on how the website could be improved, please feel free to email us your suggestions to the below address. support@pharmacy2u.co.uk Kind regards, Josh.

Good Morning, Thank you for your review. The different delivery options we offer are for a 24 or 48-hour delivery and this only affects the parcel once dispatched. The speed in which the order is dispatched depends when the prescription is received from the Online Doctor. For example, your prescription wasn't received until after 4:30pm so the order was not dispatched until the following day. Upon checking the Royal Mail tracking reference, I can see that you missed the first attempted delivery and had to arrange a redelivery. This appears to have caused a delay of around 4 days. In total, it would have taken around 3 working days for your delivery to be complete from the point the consultation was submitted if your delivery had been completed on the first attempt. I hope this helps clarify the situation. Should you require any further assistance, please advise. Kind regards, Joshua.