Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Paragon Recensioner

Visar alla 7,696 omdömen

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

Excellent service

Very efficient. Easy to understand instructions.

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

A very frustrating experience.

I had to log in x3 before being able to complete the instructions that I wanted to give.

Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry to hear that you have experienced a problem logging into our online system, we will be looking into these issues. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further, please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Trusted Customer

Kent

9 years ago

Vad Trusted Customer sa om Paragon:

Excellent service from start to finish.

I first made a call to paragon to test the response, and was pleasantly surprised by way the call was handled, good product knowledge and politeness. Having tested the ground I opened an account and...

Läs mer

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

Nicole was excellent

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

A really good online bank in all respects

Opened a second account on this visit. Easy to do printed off confirmation info. Got the best interest I could quick and simple. Thanks Also find it very quick to contact Paragon by telephone. Keep...

Läs mer

Trusted Customer

Hampshire

9 years ago

Vad Trusted Customer sa om Paragon:

I found the options a little misleading, offering the new 2 year loyalty at 2.05% but also stating that the bond would continue at the present rate i.e. 2.30%, which obviously I would want. This is...

Läs mer

Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry you found our maturity information slightly misleading. I would like to confirm that on maturity a bond would never continue at the present rate - you would be giving options at the before maturity to reinvest at the current loyalty bond rate on various terms, withdraw your funds or if no action is taken your matured bond would automatically go into our Easy Access Product.

Your feedback is important to help us improve for the future and will be taken on board. We do have a 'Guide to helping you choose you re-investment opinions' within our FAQs which you may also find helpful when selecting your options. If you would like to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind Regards, Jemma

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

Improvement to web page design

It would be a lot better if the Account Summary page showed the RATE OF INTEREST and MATURITY DATE to save having to go into each account to find this information.

Jemma

Paragon

9 years ago

Thanks for taking the time to respond and your suggestions to improve the account summary page on our online system. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind regards Jemma

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

**** online system

I went into my account and was looking at various areas,. I kept having to log in, with messages coming up telling me I would be logged out because of inactivity when I was actually looking at...

Läs mer

Jemma

Paragon

9 years ago

Thanks for taking the time to respond. We’re sorry that you have experienced a problem and were frustrated with our with our online system. We will investigate the issues you have experienced. Your feedback is valuable as we work to build improvements into our system. If you want to speak to us further please get in touch now http://www.paragonbank.co.uk/contact-us.

Kind regards Jemma

Betrodd kund

9 years ago

Good advice & quick ISA transfer

Had a query about transferring my ISA, so I called in and was given all the info I needed and had transferred my ISA within 10 mins of the call. The services was very quick and helpful. Rare for...

Läs mer

Trusted Customer

9 years ago

Vad Trusted Customer sa om Paragon:

I had problems logging in to the account, but when I phoned your helpline the lady on the phone was magnificent and very helpful and patient. I have closed the account, but would recommend the bank...

Läs mer

Har du inte fått något erbjudande om att lämna omdöme?

Varför lita på Feefo-omdömen?

Lär dig mer om Feefo

Paragon Omdömen

Hur samlas Feefo-omdömen in?

Vem kan lämna ett Feefo-omdöme?

Hur verifierar vi omdömen?

Hur hanterar vi falska omdömen?