Not enough attention to our requirements because in your eighties some special arrangements have to be made. The Hotel arrangements were too vague and resulted in us cancelling the so called Viking...
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Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments when speaking to Sharon. I’m sorry to hear that your experience of Vikings pre- and post-cruise arrange was so poor and that the hotel Mundy arrange for you pre-cruise did not meet your expectations. We have now taken this property off-sale. Sharon has informed me that you didn’t want to raise this with Viking as a formal complaint so I’ve shared your feedback with our account manager so they are at least aware of the issues you experienced, and your comments have been shared will the team at Mundy so we can provide better support to others in future.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Helen guided us through the booking procedure and her organisation of cars to meet us and the choice of the Imperial hotel in Tokyo was superb.
We had the utmost confidence in the professionalism of...
All the arrangements were perfect, including travel, transfers and hotels. It's important to have confidence in the details, and Mundy are excellent in this respect.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.