All the booking arrangements were faultlessly completed by Mundy and in particular by Sharon who was well tested by a string of changes - an original booking to The Holy Land, changed due to war, a...
Many thanks for your feedback. Following our conversation earlier this week I am pleased to say that Regent have increased the compensation offered for the inconvenience and disruption you experienced. This is now being processed and will be with you shortly. If you need anything further from me please don’t hesitate to get in touch directly.
Very best regards
Sharon Trigg, Reservations Manager
Comprehensive, high class service as I have come to expect from Mundy.
Produktomdömen
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback. I’m sorry to hear that your experience of Riverside was one with so few other guests and that this had a negative effect on the atmosphere on board. As a new entrant into the luxury river cruise market some sailings have been less well sold than others. With regards to the security measures, compared to ocean cruises the requirements are not as stringent so a lower level of checks is not uncommon.
Once again, many thanks for taking to time to provide this valuable feedback.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
Köpdatum: 21/04/2024
0
Dela
Betrodd kund
Feefo-verifierat
2 years ago
Good service although complicated by the fact that Janet was trying to deal with two people, kiving
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.