Thank you for taking the time to leave a review and i am sorry to hear of the concerns you raise. You are quite right, you were selling at a difficult time in the market, but we were pleased that you were under offer within 6 weeks. Our policy is to carry out accompanied viewings and it is uncommon for a viewing to be accompanied. However, it does sometimes occur and with prior arrangement and only if all parties are comfortable with this.
May i re-iterate our apologies that there was an error in putting up a 'Sale Agreed' board. We were very grateful for letting us know immediately so that, within 15 minutes of notification, we were able to take it down and apologise to you face to face.