Every detail was catered for. The tour was professional and personal. Staff were wonderful. Rooms were perfect. Food was delicious.
Produktomdömen
Kim Devereux
Luxury Gold
10 months ago
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your tour and that the Travel Concierge enhanced your experience. It's fantastic that the hotels, ship, waterfalls, and Dubrovnik stood out for you, and that you appreciated the local side tours. We are delighted that you'd consider travelling with us again.
Itinerary was well thought out. The quality of the tour guidance was consistent with what we expected and competent. Hotels were outstanding and food at hotels was good. Other limited food offerings...
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Kim Devereux
Luxury Gold
10 months ago
Thank you very much for travelling with us and for taking the time to share your thoughtful feedback. We truly appreciate hearing about your experience.
We are pleased to know that you found the itinerary to be comprehensive and well planned. However, we are sorry to learn that certain aspects of the cruising experience and dining arrangements did not meet your expectations. We understand your concerns regarding the balance of day and night cruising, as well as the limitations on beverages and the variability in meal quality. It is disappointing to hear that the welcome dinner did not create the positive first impression we always aim to deliver.
Please be assured that your comments have been shared with our operations and product teams for review. Feedback such as yours is invaluable in helping us identify where we can make meaningful improvements to ensure every part of the journey reflects the high standards of luxury and care that we promise.
Thank you once again for your candid feedback and for choosing to explore with Luxury Gold. We hope to have the pleasure of welcoming you on another journey in the future and to provide a more seamless and consistently exceptional experience.
Quality is an important feature and Luxury Gold did not disappoint. The hotels, special services, and special events resulted in an appreciation for Japan, its people, food, and beauty.
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Kim Devereux
Luxury Gold
10 months ago
It's wonderful to know that you found the experience of Majestic Japan so enriching, especially the cities, shrines, and cuisine, and the beauty of the north. We are thrilled that you discovered the essence of Japan. Thank you for being our guest.
Thank you for your positive comments. It is gratifying to hear that you enjoyed the itinerary, and the logistics were well handled. We are also pleased that you appreciated the pickup at Heathrow and that you liked the Travel Concierge. We appreciate your suggestion for future tours and will pass this on.
Airport pickups in Santiago below expectations, need to carry luggage for 15-20' walk outside airport, elevator rides to reach coach. Dedicated airport transfer from Lima airport not as posh as...
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Kim Devereux
Luxury Gold
10 months ago
Thank you very much for sharing your detailed feedback and for travelling with us. We truly appreciate you taking the time to share your observations about your recent journey.
We are sorry to hear that certain aspects of your experience did not fully meet your expectations, particularly in relation to airport transfers, coach comfort and some of the hotel standards. We understand how disappointing this must have been, especially when travelling with Luxury Gold where a seamless and elevated experience is anticipated. Your comments regarding the quality of land transportation and accommodation will be carefully reviewed with our operations team to ensure we uphold the high standards our guests expect.
It is encouraging to hear that you valued the inclusions within your itinerary, such as the minimal optional tours and thoughtfully arranged dinners for guests returning from full day excursions. We are also pleased that you found the local guides knowledgeable and engaging.
Thank you once again for your valuable feedback and for choosing to travel with us. Your insights help us continue refining the experience we offer. We hope we will have the opportunity to welcome you on another journey in the future and to deliver the exceptional level of luxury and care you expect.
We appreciate you taking the time to share your thoughts. We are glad to hear you had a generally positive experience. We are always striving to enhance our offerings, and your feedback is valuable in helping us do so.
Every detail was anticipated by our great concierge. Great hotels in the center of each city.
Produktomdömen
Kim Devereux
Luxury Gold
10 months ago
Thank you for your wonderful feedback. We are so pleased to hear that you had a fantastic tour of Majestic Japan. It's great that you found every destination exciting and educational, and that you enjoyed the company of your travel companions. We appreciate you sharing your positive experience.
Having traveled with Tauck, there were many small touches that were missing, such as covering the cost of toilets. It is the small touches that made Tauck stand out as more luxurious.
Produktomdömen
Kim Devereux
Luxury Gold
10 months ago
Thank you for taking the time to share your feedback and for travelling with us. We truly appreciate you choosing to explore with us.
We are very sorry to hear that your experience did not fully meet your expectations, particularly regarding the sharing of the Travel Concierge and excursions with another group. We completely understand how disappointing it must have been to find your group size unexpectedly increased, especially given the additional cost and the challenges you described during the rainy day.
Please know that your comments are important to us, and we will ensure they are shared with our Operations Team for review. Your feedback helps us to better communicate tour arrangements and improve the experience for all our guests in the future.
Thank you once again for your valuable feedback and for being part of our journey. We hope we will have the opportunity to welcome you back on another tour, where we can deliver the seamless and enjoyable experience you expected.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.