Did not receive an order confirmation or tracking details, but I did receive my order timely.
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Poor fit
OK
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
No way to return or exchange
See review of pants. Pants to big- but LTS sent NO order info with item and never emailed any order info to me. I gor the PayPal emails saying I had placed a transaction with "Ecommerce LTD" but no...
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Ida
Long Tall Sally
5 months ago
We’re sorry for the confusion with your order and the lack of order details. We understand how frustrating this must be, especially when trying to return or exchange an item.
Please contact our customer service team with your PayPal transaction details, and we’ll help you arrange a return or exchange as quickly as possible.
Kind regards,
1
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Dressing gown
Good customer service
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Never again
Shipping ok but returns are expensive as hell
Ida
Long Tall Sally
5 months ago
Thank you for your feedback. We’re glad to hear shipping met your expectations, but we’re sorry you were unhappy with the return costs.
We understand this can be frustrating and appreciate you sharing your experience.
Kind regards,
0
Dela
JR
Judy Ryan
Feefo-verifierat
GBR
6 months ago
Vad Judy Ryan sa om Long Tall Sally:
The AI was pretty useless but once I got onto a real human, they were extremely helpful and sorted the change of address issue out for me
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Love these trousers
great. arrived within 24hours. sizes easy to understand.
0
Dela
Betrodd kund
Feefo-verifierat
6 months ago
Cheap clothes
Chared $22 dollars to return an item.
Ida
Long Tall Sally
5 months ago
Thank you for your feedback. We’re sorry to hear you were unhappy with the return cost. As returns are sent back to the UK, a fee may apply depending on the location and return method used.
We appreciate you sharing your experience.
Kind regards,
0
Dela
DA
Denis Auclair
Feefo-verifierat
CAN
6 months ago
Vad Denis Auclair sa om Long Tall Sally:
Please improve overall quality. We tall women have very little alternatives
Goods shipped rapidly. Exchanges/returns are impossible re. LTS process.
0
Dela
AS
Anne Nina Sterringa
Feefo-verifierat
6 months ago
Vad Anne Nina Sterringa sa om Long Tall Sally:
It works, you order, they deliver. And in previous returns the process was always smooth ..
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.