Long Tall Sally Omdömen

I am very sorry that we missed the mark, both with the quality of your item and our lack of communication. It is incredibly frustrating to reach out about a fault and feel like you're being ignored—that is definitely not the level of service we strive for. I want to make this right immediately and have asked our customer care team to reach out to you with a free returns label to send the item back to us.

I am truly sorry to hear how disappointed you are with the quality of your recent items and the frustration caused by our return process. Hearing that you feel our standards have slipped is tough, as we aim to provide a much higher level of quality than what you've described. Regarding the return payment, I completely understand why you would prefer the cost to be deducted from your refund. Because we use a third-party global returns partner (**ESW**) to manage international logistics and provide local drop-off options, their system requires the shipping label to be paid for at the time of booking. I realize this adds an extra, unwelcome step to the process. **To address your concerns:** * **Quality Standards:** I am sharing your feedback regarding the fabric and construction directly with our **Quality Control and Buying teams**. We take comparisons like this very seriously as we strive to maintain the premium fit and quality Long Tall Sally is known for. * **Returns Portal:** You can process that return here: https://returns.esw.com/longtallsally/en-IE We value your long-term loyalty and deeply regret that this experience has led you to decide not to shop with us again. We would love the chance to regain your trust, but we respect your decision and will use your feedback to push for better quality and simpler processes.

We’re glad you like our styles, but we’re sorry to hear about the inconsistent quality and frustration with our returns process. We understand how important reliable quality and easy returns are, especially for special occasions, and we appreciate your comparison to our earlier service. Your comments will be shared with our team to help improve both product quality and the returns experience.