On intial booking we asked for our rooms to be together as we were two…
On intial booking we asked for our rooms to be together as we were two mums travelling with our children without our husbands for the first time. We were informed that this would be put down as a...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We do note that all requests were made with our suppliers prior to your departure and regret that these were not honoured. There are no recorded notes to indicate that a complaint was received after your return. All complaints must be in writing and whilst this is now too late to address we do regret any impact on your holiday.
Betrodd kund
12 years ago
Thank you for your prompt reply. I totally understand that it is too late to act on our complaint, hwever, i would like to point out that if i was asked to send it in writing i would have done.
Its a shame that communication was lapse somewhere along the line with regards to our reservation before and after the holiday.
Obvioulsy not having confirmation with our special requirements stated from yourselves, and the reception staff showing us our reservation with them which had nothing on, it does make you wonder where the communication error occured.
Again thank you for your reply.
Louise Regan
Holiday Gems
Holiday Gems
12 years ago
All your comments have been taken on board and we can assure you will be used in our ongoing training programme. Despite the issues raised we do trust that you were able to enjoy some elements of your holiday.
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Dela
Betrodd kund
Feefo-verifierat
12 years ago
the hotel was very poor, the food was disgusting, and my partner and I both…
the hotel was very poor, the food was disgusting, and my partner and I both contracted a virus whilst on their holiday.
They refuse to acknowledge there was a problem, and would not even consider a...
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0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
I feel as tho the company miss sold me the holiday.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Very helpfull. He called back when he said he would. Pleased with his reccomendation. all…
Very helpfull. He called back when he said he would. Pleased with his reccomendation. all he told us was true. Monarch not too good.No record of our PAID seat. Extra Leg Room. Didnt have them on...
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0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
basically thought of the company as offering a very poor service. the fact that iam…
basically thought of the company as offering a very poor service. the fact that iam actually bothering to write a review takes something.to long to write a full review, will probaly use them again ....
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0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
very good help and advice when booking made over the phone. A cheap deal which…
very good help and advice when booking made over the phone. A cheap deal which was value for money. Happy holiday had.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
The rep was very helpful in finding me the right holiday at the right price…
The rep was very helpful in finding me the right holiday at the right price and location. This was during the Easter period when it was a very busy.
All paperwork was detailed and concise - however...
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Betrodd kund
12 years ago
I had never heard of the company until a trawlled the internet - I would use them again depending on whether the holiday comes up to our expectations.
Holiday Gems
Holiday Gems
12 years ago
We are most pleased that you found us and trust that you holiday will be everything expected.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
I have booked 2 holidays with Holiday Gems and find their staff very helpful and pleasant…
I have booked 2 holidays with Holiday Gems and find their staff very helpful and pleasant especially Carol, agent 124 who was so helpful when booking both holidays
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Not very happy with the transfer from airport to hotel and back i paid £180…
Not very happy with the transfer from airport to hotel and back i paid £180 thinking that we would have been getting a taxi not a coach with every one ells . If i would have known i would have booked...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
