Tour was scheduled for 10 am departure from the cruise harbor. Bus left at 9:43 AM. Causing many people to miss bus. Company refused to do refunds. Do not book with this company.!!!
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in letting us know about your experience with us.
We regret to see that you did not join us for the tour, but as we detailed you in the several emails we sent, your pick up started at 09:30 so you needed to be ready then at your pick up point. Departure time was set as 10:00 from Reykjavik Terminal and not the cruise port. Customers are being picked up from all over Reykjavik and brought to Reykjavik Terminal for their tour.
On your voucher as well as in the tour description it is stated that pick up starts 30 min prior departure time. Customers need to be ready at their pick up point when pick up starts as the driver can arrive any time in the 30 min window.
Excellent service, very comfortable coach, punctual with all the equipment on board and very pleasant drivers. I recommend
Produktomdömen
Köpdatum: 06/07/2023
0
Dela
MB
Michael Breen
Feefo-verifierat
3 years ago
Vad Michael Breen sa om Gray Line Iceland:
Confusion with pick up place so had to re-book; Maybe the guide could accompany group into the national Park as time was so limited there and felt rushed in that part. In the other places, there...
The bus ride from the Reykjavik Lights Hotel to Keflavik airport was fast and efficient.
A little shuttle bus picked me up at the hotel and took me to where the main bus was waiting.
With minimal...
Läs mer
Produktomdömen
Köpdatum: 30/06/2023
0
Dela
TS
Tracey Scott
Feefo-verifierat
Canada
3 years ago
Vad Tracey Scott sa om Gray Line Iceland:
Very organized and punctual. Kindly waited for our cruise ship to get through immigration. Having traveled tours with them previously I was confident they would deliver a great experience...wasn't...
Gray Line is a highly efficient and affordable transportation company that works like a Swiss watch. I would highly reccomend this company to anyone visiting Iceland, inclusing transfers to-and-from...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.