Cheguei ao local determinado 30 minutos antes, conforme informado no site após a compra do serviço.
O ônibus passou mas não parou no ponto. Esperei mais 1 hora e nenhum outro veículo da emresa...
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Andrei
Gray Line Iceland
3 years ago
Thank you, Marcos, for taking the time in writing us this review.
We are sorry to see that you did not use our transfer but we do not find the 1 star review quite fair.
Your pick up was scheduled to start at 11:30 and as you know the driver can show up any minute inside the 30 min window they have, as your departure was at 12:00.
Our driver was at your pick up location for 4 minutes, between 11:33 and 11:37 and picked up 6 other customers, so the bus you saw passing by was most probably assigned for another task other than picking up from your location.
Therefore we re not sure why you did not approach out driver and join the pick up service as booked.
What my colleague has explained to you over email is that in such situation, when you wait for the pick up and are concerned about it, it is faster and easier to call, rather than sending an email. As we are receiving a large amount of emails, it may take some time to get to your request, whilst the phone call can speed things up. Our team can monitor where the driver is and if he already been there or is on the way.
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Great time-- would like to see learning videos while we were doing long coach rides with nothing to do. Would also like to meet with locals regarding life in Iceland.
We turned up in plenty of time at the bus depot for the bus to the lagoon but it did not appear. It seems we were forgotten about. So a separate lift to the laggon was provided after a further 20...
Our driver monitored our flight and was there with a sign in the arrivals hall, even though our flight was delayed. He was courteous and helped with all our bags. The van was spacious and...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.